Job Listings

IMG is seeking an experienced Information Systems Security Engineeer (ISSE) to support our mission-vital customer in Annapolis Junction, MD.   As a Information Systems Security Engineer/ISSE, you will leverage your technical expertise by reviewing technical security assessments of cloud-based and physical computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations and recommend mitigation strategies. You will also validate and verify system and cloud security requirements definitions and analysis, as well as establish system security designs. Job Responsibilities include:   - Assist in the design, development, implementation, and/or integration of IA and security systems and security components, including those for networking, computing, and enclave environments such as those with multiple enclaves and with differing data protection and classification requirements. - Collaborate with cloud architects, software engineers, and system engineers to identify and implement the appropriate information security functionality to ensure uniform application of agency security policies and enterprise solutions. - Contribute to the security planning, assessment, risk analysis, risk management, and certification and awareness activities for system and networking operations. - Review accreditation and authorization documentation and provide feedback on completeness and content compliance. - Participate in engineering teams for the design, development, implementation and or integration of IA architectures, systems, or system components. - Support Government client in the enforcement of the design and implementation of trusted relationships among external systems and architectures. - Recommend system-level solutions to resolve and meet security requirements. - Support the security authorization activities in compliance with the NSA/CSS Information System Certification and Accreditation Process (NISCAP) and DoD Risk Management Framework (RMF), the NIST RMF process, and prescribed NSA business processes for security engineering.

Work in an environment where you can design the architecture and develop solutions to meet the organization’s needs while enhancing your skillset and advancing your career.  Looking for an innovative, and motivated individual to join a small, talented, and hardworking development team creating enterprise level web base services. This team designs, creates, maintains, and troubleshoots multiple web based applications that are deployed in both cloud and local on premise environments.

Work in an environment where you can design the architecture and develop solutions to meet the organization’s needs while enhancing your skillset and advancing your career.  Looking for an innovative, and motivated individual to join a small, talented, and hardworking development team creating enterprise level web base services. This team designs, creates, maintains, and troubleshoots multiple web based applications that are deployed in both cloud and local on premise environments.

The ServiceNow candidate will configure/customize the ServiceNow system, including: creating workflows; build service requests from customer requirements; use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow; work with IT managers to generate views and reports as needed; perform system and integration testing with sample and live data; and monitor health, usage and overall compliance of the application.   Work individually and as part of a team. Utilize software development and software design methodologies appropriate to the development environment.

The ServiceNow candidate will configure/customize the ServiceNow system, including: creating workflows; build service requests from customer requirements; use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow; work with IT managers to generate views and reports as needed; perform system and integration testing with sample and live data; and monitor health, usage and overall compliance of the application.   Work individually and as part of a team. Utilize software development and software design methodologies appropriate to the development environment.

Work in an environment supporting multiple applications that rely upon Microsoft SQL Server as their backend database. Looking for a self-motivated individual that wants to learn new skills as well as contribute to the growth and maturity of the processes used to support and maintain databases by a small, talented, and hardworking database administration team. This team creates, maintains, and troubleshoots Microsoft SQL Server databases on multiple networks using multiple architectures. The environment consists of databases hosted both in on-premise datacenters and in cloud environments. The ideal candidate will have hands-on experience creating, maintaining, patching and troubleshooting issues related to Microsoft SQL Server databases, knowledge of AWS Cloud technologies, works well in a small team setting, has a desire to automate processes where possible, and a willingness to think outside the box to find solutions.   Daily Tasks: - Windows Security Update Patching - Security team task mitigation - Daily Windows Log, SQL Server Log, and SQL Server Service Reviews - Database Backup, Backup Verification, and Restore - SQL Server Process Documentation - Troubleshooting Reported Service Support Issues

IMG is looking for a Cleared Help Desk Analyst to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors.    Help Desk Analyst duties and responsibilities include: - Improve IT customer service and Incident Resolution speed through expanded service hours, self-service abilities, and skilled Help Desk staff in the areas of industry-standard IT products. - Improve efficiency and effectiveness by adopting Supplier-leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT Incidents and Service Requests. - Improve efficiency and effectiveness by early identification and addressing of root causes of technical incidents, including working with specialized entities for resolution. - Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle, while maintaining support for older technologies. Help Desk Analysts will be required to perform the following non-inclusive list of tasks: - Perform work in accordance with all applicable FMP Standard Operating Procedures (SOPs), High Risk Procedures (HRPs) and corporate standard policies and procedures. - Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP’s current Help Desk provides phone support and support through tickets submitted by personnel via the web. Triage and basic troubleshooting/resolution. - Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles.

IMG has an opening for a Service Manager professional to support the Defense and National Security Sector. The job duties of the Service Manager are as follows:    The Service Manager diagrams and documents repeatable processes for a technical program.  Meets with the SMEs to gather requirements and document detailed steps for each repeatable task activity.  Manages and updates the ServiceNow service catalog and develops service requirements packages for standard catalog items.  Monitors service fulfillment: identifies discrepancies or breaks in automated workflows that impact service delivery objectives and escalates them for resolution. Performs version-controlled updates and document tracking.   - Collaborate with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication - Monitor project lifecycle workflows and submit tickets to resolve errors - Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training - Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed - Conduct quality review of documents and tickets to ensure compliance standards are met - Work with integrators and developers to seek out solutions to improve productivity and performance metrics - Create Weekly, Daily and Monthly reports and manage task deadlines

Transform technology into opportunity as an Information Technology Analyst Senior (SharePoint)with IMG. A career in enterprise IT means connecting and enhancing the systems that matter most. At IMG you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an Information Technology Analyst Senior (SharePoint)you will help ensure today is safe and tomorrow is smarter. Our work depends on the right Information Technology Analyst Senior (SharePoint)joining our team. The job duties for this role are as follows:  - Support the review and analysis of any new requests for SharePoint services in order to provide scope and level of effort information to project managers. - Works independently and as part of a small team to solve complex problems, deploy farm solutions, and assist with end user requests - As a part of the team, ensure that the farm is maintained and compliant for patches, hotfixes, and version upgrades - Provide guidance to customer during all phases of projects related to SharePoint development and maintenance. - Provide consistent, thorough documentation of SharePoint guides as needed - Installs, configures and supports SharePoint 2019 for a multi-server farm - Provides technical support and training to end-users

IMG has an opening for a Tier III Boundary Protection Engineer to support our customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide boundary protection to an enterprise level infrastructure across multiple classifications and act as subject matter experts in boundary technologies across multiple vendors.   The job duties of the Tier III Boundary Protection Engineer are as follows: - Maintain the security and networking of enterprise boundary enclaves and devices - Responsible for installing software, applying patches, managing file systems, and monitoring performance of firewall systems - Provide support for Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications - Generate, determine impact of, and implement custom proxy policies and/or policy exceptions in response to ongoing technology implementation activities on the program - Proxy Subject Matter Expert (SME) for integration of other technologies within the program (function as an  SME on ongoing technology projects) - Support the troubleshooting of web connectivity problems to determine root cause - Perform Proxy solution component upgrades, testing and configuration - Research and develop evidence collection, protection, and analysis techniques for customer owned and maintained hardware and/or software - Provide real-time monitoring and alerting of security incident investigations on perimeter/internal infrastructure - Provide day-to-day Operations and Maintenance (O&M) support for all incident management events and outages - Collaborate with IT staff on projects and initiatives - Provide input for monthly progress and status reporting of Service Level Agreements (SLAs) - Work with all corresponding technical support teams as required to resolve network traffic concerns - Utilize monitoring tools and log collectors to provide in-depth analysis on traffic anomalies and issues

Position Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.   Essential Job Functions: - Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically - submitted requests - Provides polite and customer friendly service support for problem resolution - Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required - Documents incident status and solutions in incident database tools - Possesses current working knowledge of computers, printers, laptops, and common windows applications - Works through various types of Tier II issues with telephone assist - Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Position Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.   Essential Job Functions: - Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically - submitted requests - Provides polite and customer friendly service support for problem resolution - Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required - Documents incident status and solutions in incident database tools - Possesses current working knowledge of computers, printers, laptops, and common windows applications - Works through various types of Tier II issues with telephone assist - Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

- The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. - Conducts sites surveys; assesses and documents current site configuration and user requirements. - Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. - Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. - Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment - Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling - Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems - Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation - Support network upgrade projects or initiatives - Support end-user connectivity needs  

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. - Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment -  Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling -  Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems -  Updates technical drawings using AutoCAD software as needed

IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.

Design and implement a SQL Server database system to support the BIM project. The tasks are included requirements collection, feasibility analysis, conceptual design, logical design and physical schema design; data migration from various data sources to target database system in data center and Azure cloud. Also participate the whole web system from front to back end design and implementations. Technologies are involved 3D models, GIS and FME/Revent, etc. Defining project scope and collecting requirements and feasibility analysis. Design databases conceptual diagram, logical diagram and physical diagram. Led and Set up SQL Server hardware architecture and software configuration with the team. Prepare and ETL all sources data to final staging destinations by using FME and ArcGIS. Work with a development team by applying scrum CI/CD method. Communicating with different level of end-users to clarify data history and performing a data mapping process.   Environment: SQL Server 2014/2016/2019/2022, SQL Azure, C#, Databricks, Erwin 8 Data Modeler, RDBMS, Arc GIS, 3D models, FME, Revent, Windows 10 Server, Jira CI/CD, Confluence, GitHub.

- - Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests - Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions. - Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to TierII/TierIII admins. - Provide support for implementation, troubleshooting and maintenance of IT systems. - Manage IT system infrastructure and any processes related to these systems - Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices. - Provides polite and friendly customer service - Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required. - Documents incident status and solutions in incident database tools. - Possesses current working knowledge of computers, printers, laptops, and common windows applications - Works through various types Tier I issues with telephone assist - Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability - Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support - Possesses comprehensive knowledge of desktop operating systems and applications

IMG has an opening for Core Network Engineer to support our government customers’ global enterprise networks.    The job duties of the Core Network Engineer are as follows: - Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), NRO's Internet Network, Intranet and Internet and other data communications systems or a segment of a network system. Maintains network hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. - Oversees network control centers. Provides support to projects that involve networks. Evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network. Plans new network configurations and integration into existing networks to maintain optimal performance. - Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, installation, and support of voice communications systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, WAN, Voice and Video) requirements, designs and orders.

Position Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.   Essential Job Functions: - Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically - submitted requests - Provides polite and customer friendly service support for problem resolution - Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required - Documents incident status and solutions in incident database tools - Possesses current working knowledge of computers, printers, laptops, and common windows applications - Works through various types of Tier II issues with telephone assist - Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Position Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.   Essential Job Functions: - Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically - submitted requests - Provides polite and customer friendly service support for problem resolution - Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required - Documents incident status and solutions in incident database tools - Possesses current working knowledge of computers, printers, laptops, and common windows applications - Works through various types of Tier II issues with telephone assist - Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability