The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Conducts sites surveys
- Assesses and documents current site configuration and user requirements.
- Analyzes existing requirements and prepares specifications for hardware acquisitions.
- Develops hardware installation schedules.
- Prepares drawings documenting configuration changes at each site.
- Prepares site installation and test reports.
- Trains site personnel in proper use of hardware.
- Builds specialized interconnecting cables.
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritizing of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
Responsibilities include:
- Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring dedicated queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
- Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load
IMG has an opening for a Tier III Operations and Maintenance (O&M) engineer to support our customer’s various WAN and LAN networks, in providing network upgrades and configuration support to the architecture team; acting as subject matter expert in WAN and LAN technologies and vendors; supporting the customer’s intra- and inter- net and other data communications systems or segments of networked system; and by providing tiered support for the Network Operations Centers (NOCs).
The job duties of the position are as follows:
- May supervise other network support and client server specialists and plan, coordinate, and implement network security measures
- Participate in evaluation of new network technologies and makes recommendations to network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks
- Diagnose hardware and software problems, and replace defective components
- Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
- Monitor the performance of systems and networks
- Support routine network startup and shutdown procedures and maintain control records
- Configure, and test hardware, networking software and operating system software
- Prepare technical proposals for presentation to the engineering review boards for adding new technologies to the network
- Perform a full range of upgrades in accordance with existing network architecture
- Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements
- Perform long term O&M activities to include tier 3 troubleshooting and problem resolution
- Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations
- Prepare troubleshooting procedures for restoring the network to optimal performance levels
- Provide fault management for the network and supports performance management functions
- Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure
- Execute reporting functions and data input associated with network management
- Monitor security posture of the network, report suspected violations to designated authority
- Coordinate with configuration management and implementation teams
- Perform operator-level maintenance on components for network management systems
- Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components
- Optimize network topologies and site configurations. Plan installations, transitions, and cut-overs of network components and capabilities
- Coordinate requirements with users and suppliers
- Organize and direct network installations on site surveys
- Assess and document current site network configuration and user requirements
- Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs
- Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications
- Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards - such as the IEEE Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application
- Evaluate and recommend COTS applications and methodologies that can be acquired to provide inter-operable, portable, and scalable information technology solutions
The Information Systems Security Engineer shall perform, or review, technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations, and recommend mitigation strategies. Validates and verifies system security requirements definitions and analysis and establishes system security designs. Designs, develops, implements and/or integrates IA and security systems and system components including those for networking, computing, and enclave environments to include those with multiple enclaves and with differing data protection/classification requirements. Builds IA into systems deployed to operational environments. Assists architects and systems developers in the identification and implementation of appropriate information security functionality to ensure uniform application of Agency security policy and enterprise solutions. Supports the building of security architectures. Enforce the design and implementation of trusted relations among external systems and architectures. Assesses and mitigates system security threats/risks throughout the program life cycle. Contributes to the security planning, assessment, risk analysis, risk management, certification and awareness activities for system and networking operations.
Key tasks include:
- Reviewing security architectures, firewall configurations, IDS/IPS, and security controls for new and proposed systems.
- Prevention and early detection and resolution of risks to high value assets.
- Development and management of strategic and tactical physical, personnel and procedural security programs.
- Architect, design, implement, support, and evaluate security-focused tools and services including project leadership roles.
- Providing software vulnerability remediation advice to software developers and software development teams.
- Implementing security vulnerability testing tools to provide continuous monitoring and patch verification.
- Test and evaluate products in a lab environment.
- Reviews certification and accreditation (C&A) documentation, providing feedback on completeness and compliance of its content.
- Knowledge of 8570 controls, testing information systems for compliance of the controls, and the creation of test cases.
- Knowledge of incident response and the creation, execution, and reporting of such activities.
- Knowledge of Firewalls, IDS/IPS, intrusion detection, VLANS, routing and other network security technologies.
- Knowledge of virtualization technologies including virtual firewalls, networking and segmentation.
- Knowledge of networking and firewall configuration and monitoring.
- Knowledge of SIEM technologies such as Splunk and creation of security event related dashboards.
- Knowledge of Malware identification, containment, and eradication.
- Knowledge of access control systems, PKI, multi-factor authentication, and entitlements management.
- Proficient in Microsoft Windows and Linux operating systems.
- Provide input into the development of security policies and procedures.
- Provide detailed security recommendations for the secure development and maintenance of systems.
- Evaluate and recommend new and emerging security products and technologies.
- Provide security operations support as needed.
- Participate in projects that develop new intellectual property.
- Evangelize security within the organization and be an advocate for customer trust.
- Excellent written and verbal communication skills.
- Excellent leadership skills and teamwork skills.
- Results oriented, high energy, self-motivated.
- Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
IMG is seeking an experienced Information Systems Security Engineeer (ISSE) to support our mission-vital customer in Annapolis Junction, MD.
As a Information Systems Security Engineer/ISSE, you will leverage your technical expertise by reviewing technical security assessments of cloud-based and physical computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations and recommend mitigation strategies. You will also validate and verify system and cloud security requirements definitions and analysis, as well as establish system security designs. Job Responsibilities include:
- Assist in the design, development, implementation, and/or integration of IA and security systems and security components, including those for networking, computing, and enclave environments such as those with multiple enclaves and with differing data protection and classification requirements.
- Collaborate with cloud architects, software engineers, and system engineers to identify and implement the appropriate information security functionality to ensure uniform application of agency security policies and enterprise solutions.
- Contribute to the security planning, assessment, risk analysis, risk management, and certification and awareness activities for system and networking operations.
- Review accreditation and authorization documentation and provide feedback on completeness and content compliance.
- Participate in engineering teams for the design, development, implementation and or integration of IA architectures, systems, or system components.
- Support Government client in the enforcement of the design and implementation of trusted relationships among external systems and architectures.
- Recommend system-level solutions to resolve and meet security requirements.
- Support the security authorization activities in compliance with the NSA/CSS Information System Certification and Accreditation Process (NISCAP) and DoD Risk Management Framework (RMF), the NIST RMF process, and prescribed NSA business processes for security engineering.
Work in an environment where you can design the architecture and develop solutions to meet the organization’s needs while enhancing your skillset and advancing your career. Looking for an innovative, and motivated individual to join a small, talented, and hardworking development team creating enterprise level web base services. This team designs, creates, maintains, and troubleshoots multiple web based applications that are deployed in both cloud and local on premise environments.
Work in an environment where you can design the architecture and develop solutions to meet the organization’s needs while enhancing your skillset and advancing your career. Looking for an innovative, and motivated individual to join a small, talented, and hardworking development team creating enterprise level web base services. This team designs, creates, maintains, and troubleshoots multiple web based applications that are deployed in both cloud and local on premise environments.
The ServiceNow candidate will configure/customize the ServiceNow system, including: creating workflows; build service requests from customer requirements; use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow; work with IT managers to generate views and reports as needed; perform system and integration testing with sample and live data; and monitor health, usage and overall compliance of the application.
Work individually and as part of a team. Utilize software development and software design methodologies appropriate to the development environment.
The ServiceNow candidate will configure/customize the ServiceNow system, including: creating workflows; build service requests from customer requirements; use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow; work with IT managers to generate views and reports as needed; perform system and integration testing with sample and live data; and monitor health, usage and overall compliance of the application.
Work individually and as part of a team. Utilize software development and software design methodologies appropriate to the development environment.
Work in an environment supporting multiple applications that rely upon Microsoft SQL Server as their backend database. Looking for a self-motivated individual that wants to learn new skills as well as contribute to the growth and maturity of the processes used to support and maintain databases by a small, talented, and hardworking database administration team. This team creates, maintains, and troubleshoots Microsoft SQL Server databases on multiple networks using multiple architectures. The environment consists of databases hosted both in on-premise datacenters and in cloud environments. The ideal candidate will have hands-on experience creating, maintaining, patching and troubleshooting issues related to Microsoft SQL Server databases, knowledge of AWS Cloud technologies, works well in a small team setting, has a desire to automate processes where possible, and a willingness to think outside the box to find solutions.
Daily Tasks:
- Windows Security Update Patching
- Security team task mitigation
- Daily Windows Log, SQL Server Log, and SQL Server Service Reviews
- Database Backup, Backup Verification, and Restore
- SQL Server Process Documentation
- Troubleshooting Reported Service Support Issues
IMG is looking for a Cleared Help Desk Analyst to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors.
Help Desk Analyst duties and responsibilities include:
- Improve IT customer service and Incident Resolution speed through expanded service hours, self-service abilities, and skilled Help Desk staff in the areas of industry-standard IT products.
- Improve efficiency and effectiveness by adopting Supplier-leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT
Incidents and Service Requests.
- Improve efficiency and effectiveness by early identification and addressing of root causes of technical incidents, including working with specialized entities for resolution.
- Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle,
while maintaining support for older technologies.
Help Desk Analysts will be required to perform the following non-inclusive list of tasks:
- Perform work in accordance with all applicable FMP Standard Operating Procedures (SOPs), High Risk Procedures (HRPs) and corporate standard policies and procedures.
- Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP’s current Help Desk provides phone support and support through tickets submitted by
personnel via the web. Triage and basic troubleshooting/resolution.
- Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles.
IMG has an opening for a Service Manager professional to support the Defense and National Security Sector.
The job duties of the Service Manager are as follows:
The Service Manager diagrams and documents repeatable processes for a technical program. Meets with the SMEs to gather requirements and document detailed steps for each repeatable task activity. Manages and updates the ServiceNow service catalog and develops service requirements packages for standard catalog items. Monitors service fulfillment: identifies discrepancies or breaks in automated workflows that impact service delivery objectives and escalates them for resolution. Performs version-controlled updates and document tracking.
- Collaborate with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication
- Monitor project lifecycle workflows and submit tickets to resolve errors
- Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training
- Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed
- Conduct quality review of documents and tickets to ensure compliance standards are met
- Work with integrators and developers to seek out solutions to improve productivity and performance metrics
- Create Weekly, Daily and Monthly reports and manage task deadlines
Transform technology into opportunity as an Information Technology Analyst Senior (SharePoint)with IMG. A career in enterprise IT means connecting and enhancing the systems that matter most. At IMG you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an Information Technology Analyst Senior (SharePoint)you will help ensure today is safe and tomorrow is smarter. Our work depends on the right Information Technology Analyst Senior (SharePoint)joining our team.
The job duties for this role are as follows:
- Support the review and analysis of any new requests for SharePoint services in order to provide scope and level of effort information to project managers.
- Works independently and as part of a small team to solve complex problems, deploy farm solutions, and assist with end user requests
- As a part of the team, ensure that the farm is maintained and compliant for patches, hotfixes, and version upgrades
- Provide guidance to customer during all phases of projects related to SharePoint development and maintenance.
- Provide consistent, thorough documentation of SharePoint guides as needed
- Installs, configures and supports SharePoint 2019 for a multi-server farm
- Provides technical support and training to end-users
IMG has an opening for a Tier III Boundary Protection Engineer to support our customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide boundary protection to an enterprise level infrastructure across multiple classifications and act as subject matter experts in boundary technologies across multiple vendors.
The job duties of the Tier III Boundary Protection Engineer are as follows:
- Maintain the security and networking of enterprise boundary enclaves and devices
- Responsible for installing software, applying patches, managing file systems, and monitoring performance of firewall systems
- Provide support for Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications
- Generate, determine impact of, and implement custom proxy policies and/or policy exceptions in response to ongoing technology implementation activities on the program
- Proxy Subject Matter Expert (SME) for integration of other technologies within the program (function as an SME on ongoing technology projects)
- Support the troubleshooting of web connectivity problems to determine root cause
- Perform Proxy solution component upgrades, testing and configuration
- Research and develop evidence collection, protection, and analysis techniques for customer owned and maintained hardware and/or software
- Provide real-time monitoring and alerting of security incident investigations on perimeter/internal infrastructure
- Provide day-to-day Operations and Maintenance (O&M) support for all incident management events and outages
- Collaborate with IT staff on projects and initiatives
- Provide input for monthly progress and status reporting of Service Level Agreements (SLAs)
- Work with all corresponding technical support teams as required to resolve network traffic concerns
- Utilize monitoring tools and log collectors to provide in-depth analysis on traffic anomalies and issues
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically
- submitted requests
- Provides polite and customer friendly service support for problem resolution
- Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types of Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically
- submitted requests
- Provides polite and customer friendly service support for problem resolution
- Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types of Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Conducts sites surveys; assesses and documents current site configuration and user requirements.
- Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules.
- Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
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Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
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Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
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Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
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Updates technical drawings using AutoCAD software as needed
IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.
Design and implement a SQL Server database system to support the BIM project. The tasks are included requirements collection, feasibility analysis, conceptual design, logical design and physical schema design; data migration from various data sources to target database system in data center and Azure cloud. Also participate the whole web system from front to back end design and implementations. Technologies are involved 3D models, GIS and FME/Revent, etc.
Defining project scope and collecting requirements and feasibility analysis. Design databases conceptual diagram, logical diagram and physical diagram. Led and Set up SQL Server hardware architecture and software configuration with the team. Prepare and ETL all sources data to final staging destinations by using FME and ArcGIS. Work with a development team by applying scrum CI/CD method. Communicating with different level of end-users to clarify data history and performing a data mapping process.
Environment: SQL Server 2014/2016/2019/2022, SQL Azure, C#, Databricks, Erwin 8 Data Modeler, RDBMS, Arc GIS, 3D models, FME, Revent, Windows 10 Server, Jira CI/CD, Confluence, GitHub.
