Job Listings

The purpose of the Security and Badging Specialist is to provide on-site support for the badging and physical access control systems.   • Will follow Standard Operating Procedures (SOPs for operating the U.S. Access Program and Physical Access Control (PACS) system. • Enrollment: verify Personally Identifiable Information, scan source ID documents, enroll fingerprints and capture photo in badging system • Issuance/Activation: verify accuracy of info printed on badge, inventory badge into system, set Personal Identification Number for badge and activate badge in the system, enroll the badge in the PACS Personnel

IMG is looking for a cleared Lead Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional, routine IT tasks of varying complexity may be assigned at customer discretion. The selected candidate will serve in a supervisory capacity on the team.

IMG has an opening for a Tier II Network Technician and Communication Security (COMSEC) Responsible Officer to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.    The job duties of the Tier II Network Technician / COMSEC Responsible Officer are a combination of both networking and COMSEC responsibilities and experience as follows:                                                                  - Coordinate network operations, maintenance, repairs, or upgrades utilizing the customer ticketing application [ServiceNow]. - Create and maintain a COMSEC file plan IAW COMSEC policy, and an authorized COMSEC access list. - Ensure cryptographic equipment is keyed IAW the supporting key’s effective and supersession dates. - Ensure TPI requirements are followed when handling Top Secret COMSEC material. - Establish a comprehensive COMSEC training program for all briefed individuals. - Implement standard network change requests and incident requests within standard timelines. - Maintain accountabilities for all COMSEC material issued to their subaccount. - Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventoried. - Prepare a written emergency plan detailing how COMSEC equipment should be handled in emergency situations; ensure COMSEC briefed personnel are properly trained on this document. - Processes all transfer, destruction, & inventory documents in a timely manner; return paperwork to the program office. - Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment). - Report any known or suspected COMSEC incidents. - Return all excess or faulty equipment within the appropriate time frames utilizing the appropriate security processes. - Support the installation and maintenance of the client’s Local Area Network (LAN)/Wide Area Network (WAN) devices. - Validate the continuing need for COMSEC material held on the account by creating a Requirements Letter.

Information Management Group seeks an experienced Network Architecture Engineer (Campus Area Network/Local Area Network (CAN/LAN)) to support our government customer’s global enterprise networks. The CAN/LAN service network architecture provides solutions for modernizing network components while supporting service delivery for customer requirements in a mission-focused operational enterprise. Our team is completely replacing a global enterprise network while providing design, engineering, and transition for a wide range of customer network requirements. This is a unique and rare opportunity to build and transition critical operations to a modern service provider network architecture. Job duties are as follows: - Interpret customer requirements and apply standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, and other supporting documents. - Use a private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network. - Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure. Transition services with little to no impact on critical data flows. - Provide technical expertise to operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions. - Develop secure network designs including configurations that align with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities. - Supervise (not manage) other network support specialists to plan, coordinate, and implement network services. - Develop and improve design products, processes, and systems for our team to work efficiently and effectively. - Although this position focuses on CAN/LAN, this opportunity offers the ability to learn and work on Multiprotocol Label Switching (MPLS) Wide Area Networks (WANs)

As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritizing of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.   Responsibilities include: - Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. - Monitoring dedicated queues to ensure SLAs are maintained. - Assigning the tickets which are out of scope to Service Desk/Other Teams - Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved - Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load

Test and Selection Cabler Tier I to support the customer’s computer data communications systems, in providing equipment and infrastructure maintenance.  Additional support is provided for physical infrastructure inventory, remote site installations, and equipment decommissioning.  Other duties extend to installations scheduling, working with customers during periodic recapitalizations, and aid in logistical movements of associated hardware.  The job duties of the Test and Selection Cabler Tier I are as follows:                                                                                                          -  Works under general supervision and may provide leadership to other installers.   -  Must be available for travel to multiple remote customer sites to complete project requirements.   Travel Required 60% to 70%. -   Communicates regularly with the customers, Operations Leadership, and/or cabling supervisor, to stay informed of changes in work task and deadlines.  -   Provides local infrastructure support to T2 Teams -   Effectively communicates daily taskings to site leadership to ensure that deadlines are met -   Will be the primary focal point for all site equipment installation and cabling work -   Helps maintain a safe work environment for all crew members by abiding by the Company’s commitment to provide every employee with a safe and healthy work environment -   Updates customer prints and documentation as required -   Completes work orders, material transfer forms, and other documentation required by the company -   Pursue on-going education through either corporate or specialty courses -   Familiarity with network IT equipment installations and physical cabling mediums -   Foundational knowledge of OSI Layer 1 concepts -   Familiarity with Microsoft Visio and ServiceNow -  Previous experience running and installing cable for IT equipment

IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.

IMG seeks a Software Developer for a role supporting our customer in Washington, DC. The role is Hybrid, with a minimum of three days a week onsite to start. The job functions are as follows: - Review requirements and existing functionality of legacy applications (programmed in Visual Basic for Applications, VB.NET, ColdFusion, DBXL, etc.) as assigned by manager; develop migration plan to recapitalize using the ServiceNow application platform; upon approval, execute transition and support user acceptance testing. - Improve existing end user documentation or write new documentation as needed for migrated applications. - Evaluate current Microsoft Word macros used by Buyer staff. - Develop functional requirements based on existing functionality. - Recommend transition plan to integrate with ServiceNow platform using Microsoft C# VSTO/ServiceNow REST API.

IMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity may be assigned.

The Information Security Analyst supports cybersecurity responsibilities and projects for the customer’s various network systems.  Implement appropriate Risk Management Framework, audit and strategize IT development and monitoring principles, control reviews, monitor system vulnerabilities, data encryption, and oversee security breaches.  Perform an assortment of other routine IT tasks with varying degrees of complexity.  You will be responsible for protecting computer networks, systems, and data integrity. 

IMG is looking for a cleared Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional, routine IT tasks of varying complexity may be assigned at customer discretion.

IMG is looking for a cleared Computer User Support Specialist to be responsible for providing help desk services to coordinate and respond to incidents and service requests made by end users, technical staff, and external vendors. Indvidual will be first-line role, possessing the technical skills to work with end users (customer personnel and subcontractor personnel) to resolve issues of moderate complexity including, but not limited to answering phones, responding to trouble tickets, and physical troubleshooting of equipment. Additional, routine IT tasks of varying complexity may be assigned. Shall meet the following requirements:  - Call queue shall be answered within ten minutes - Electronic requests shall be assigned within 30 minutes - Requests shall be resolved within the same business day if received prior to 1600-hours eastern time or the next business day if received after 1600-hours, eastern time. - - If a request cannot be resolved by the provider, it shall be escalated for further troubleshooting, however, escalations may not be utilized as a method to deviate from this metric - If a user is requesting support for a future date, the request should be resolved on that desk/call center experience, with basic understanding of the MS Office software suite, computer equipment (i.e. monitors, printers, scanners, CPU, network connections), and core client system software in a predominately Windows-based environment.  

IMG has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.   The job duties of the Tier II Technician are as follows: - Support the installation and maintenance of the client’s Local Area Network (LAN)/Wide Area Network (WAN) devices. - Respond to and resolve incident tickets. - Implement standard network change requests. - Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment). - Coordinate network operations, maintenance, repairs, or upgrades. - Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.

The job duties of the Network Firewall Engineer are as follows:                                                                           - Act as a subject matter expert for the customer’s next generation firewall solution. - Maintain firewall operations and document current environment. - Incorporate change management into all processes and procedures. - Creation of technically detailed reports on firewall block lists, device status, change management, hardware/software upgrades, and other areas. - Analyze and evaluate anomalous network and system activity. - Assist in troubleshooting and problem solving a wide variety of client issues. Experience with change control policy and procedures. - An understanding of DOD information assurance policy and regulations.  - Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software. - Analyzing, troubleshooting and correcting network problems remotely and on-site. - Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.

Information Management Group seeks an experienced Network Architecture Engineer to support our mission-vital customer in Chantilly, VA. Job duties are as follows: - Interpret customer requirements and apply standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, and other supporting documents. - Use a private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network. - Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure. Transition services with little to no impact on critical data flows. - Provide technical expertise to operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions. - Develop secure network designs including configurations that align with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities. - Supervise (not manage) other network support specialists to plan, coordinate, and implement network services. - Develop and improve design products, processes, and systems for our team to work efficiently and effectively. - Although this position focuses on CAN/LAN, this opportunity offers the ability to learn and work on Multiprotocol Label Switching (MPLS) Wide Area Networks (WANs)

IMG has an opening for a Microsoft Solutions Architect professional to support our customer in the Defense and National Security Sector.   The job duties of the Microsoft Solutions Architect are as follows:   Develop, plan, implement and manage solutions for the following Microsoft infrastructure: - Active Directory (AD) Roles, Sites, and Services - Active Directory Federation Services (ADFS) - Domain Name System (DNS) Services - Dynamic Host Configuration Protocol (DHCP) Services - Network Time Protocol (NTP) Services - File and Print Services (Shared home directories, roaming profiles, and distributed file systems) - AD security - Windows backup and restoration - Auditing and security policies, procedures, technologies, and tools to support audit requirements. - VMWare virtualized environments and technologies - AD application integration methods and tools (single-sign-on) - Certificate infrastructure  - Remote access technologies (Remote Desktop Services (RDS), Citrix, VMWare) and integration - High availability and disaster recovery (load balancing, clustering, etc.) - Program thin/thick client infrastructure - Develop System Design Documents (SDDs), architecture diagrams, system and software build documentation, installation guidelines, test plans, and other core architecture documentation - Report Windows infrastructure status updates to program leads and key stakeholders  - Lead other administrators/engineers in project meetings to meet project deliverables within scope and budget

IMG has an opening for aTest and Selection Engineer. This is a technical role which evaluates solution architecture and design engineering functions for government passive and active network infrastructures. The candidate will be responsible for supporting equipment testing and selection for all network design and engineering activities. These equipment testing & selection activities will be conducted in test facilities and on the Government’s wide area networks (WANs), the local area networks (LANs), Campus Area Networks (CANs), Access, Network Management Systems (NMS), and Control Interfaces (CIs) and other networks that support multiple classification levels of communications.   The job duties of the of a Test and Selection Engineer are as follows: - Conduct security-relevant testing of all hardware and software selected for use - Translate customer security requirements into actionable testing schemes - Document and report all security-relevant testing results for all hardware and software - Provide recommendations on the suitability of equipment and software for use in the customer’s environment - Provide a written equipment security certification to indicate that testing has been completed by qualified individuals and that the tested item is suitable to use in the customer’s environment - Create and execute high- and low-level test schemes that validate customer requirement and portfolio offering guidelines - Provide technical assessment and delivery of a specific technical engineering solution to the customer throughout the service lifecycle - Provide technical consulting and advice to others on efforts, solution design, system management, tuning and modification of solutions. Provide inputs to the architecture team moving forward - Supports knowledge sharing within a community (e.g., team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project.

IMG has an opening for a Windows System Administrator to support the delivery staff by ensuring service levels and objectives are met. The job duties of the Windows System Administrator are as follows: - Administrating day-to-day IT systems to include system availability, backup/restore, deploy/provision, configuration changes, maintaining and patching both physical and virtual. - Perform software installations and upgrades to operating systems and layered software packages. - Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. - Monitor and tune the system to achieve optimum performance levels. - Monitor vendor announcements/bulletins ensuring the latest patches and upgrades are tested and evaluated and implemented according to customer standards. - Install and monitor security auditing software and remediate defects based on customer security policies. - Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. - Develop and promote standard operating procedures. Provide technical oversight during installations and recovery projects

Performs services to enable all aspects of the network to include maintenance, sustainment of existing networks, and identification/correction of complex internetwork issues.   Responsibilities Include: 1. Maintain data, voice and/or video network hardware and systems;   2. Assess and update older networks as needed and in accordance with specified plans. 3. Provide escalated Tier-2 and Tier-3 technical support on data, voice or video networks; 4. Answer technical questions; recommend and Implement approved course of action. 5. Install network applications on network servers or voice equipment; Maintain, test, research and resolve problems. 6. May design, implement or maintain various networks such as LAN, CAN, and voice systems in accordance with specified requirements. 7. May prepare data or voice network diagrams and drawings to document and assist in communicating current operational status of networks. 8. Perform data of voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance 9. Experience with installation, configuration, and maintenance of McAfee version 7 & 8 Sidewinder Firewalls, 10. Understand the operation of network protocols and Firewall packet and proxy filters 11. May be responsible for the configuration, deployment, and management of our customer's next generation firewall solution.

Performs maintenance, sustainment of existing networks, and identification/correction of issues. - Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators - Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate. - Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures. - Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem. - Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary - Activates/deactivates network lines according to established schedules. - Performs first- and/or second-level problem determination (first level is help desk). - Interfaces with users and/or network vendors. - Can follow detailed work instructions.