Dell/Cisco Administrator

Information Management Group (IMG) is seeking a highly motivated Dell/Cisco Administrator to join our team in West Mifflin, PA. This on-site position requires a professional who brings strong technical expertise, exceptional attention to detail, and a collaborative approach to problem-solving.

The successful candidate will support the installation, configuration, maintenance, and troubleshooting of enterprise network and IT infrastructure. The ideal candidate will have hands-on experience with Dell servers, switches, and hardware, as well as Cisco networking technologies. This role provides an opportunity to develop skills in network administration, systems support, and infrastructure operations.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Dell servers, workstations, switches, and related hardware.
• Assist with administration and troubleshooting of Cisco switches, routers, firewalls, and wireless infrastructure.
• Perform basic network configuration, including VLANs, trunking, IP addressing, DHCP, DNS, and routing.
• Monitor network and server performance and investigate connectivity or system issues.
• Troubleshoot hardware, network, and operating-system problems and escalate complex issues.
• Assist with firmware, software, and security updates for Dell and Cisco equipment.
• Support user connectivity, network access, and endpoint-related issues.
• Maintain accurate network diagrams, equipment inventories, configurations, and technical documentation.
• Assist with backups, system recovery, and disaster-recovery procedures.
• Follow IT security policies, change-management procedures, and infrastructure standards.
• Work with senior network and systems administrators on infrastructure projects and upgrades.
• Provide technical support through a ticketing system and document resolutions.

• Clearance:DOD Top Secret or DOE Q
• 1–2 years of experience in IT, network administration, systems administration, or a related field.
• Basic knowledge of Cisco networking technologies and IOS.
• Familiarity with Dell PowerEdge servers, Dell networking equipment, and enterprise hardware.
• Understanding of TCP/IP, VLANs, subnetting, DHCP, DNS, and basic routing and switching.
• Experience troubleshooting Windows operating systems and common hardware issues.
• Ability to use network troubleshooting tools such as ping, tracert/traceroute, nslookup, and Wireshark.
• Strong problem-solving, communication, and documentation skills.
• Ability to work independently while knowing when to escalate technical issues.

Preferred Qualifications

• Cisco CCNA certification or equivalent networking knowledge.
• Dell or Dell EMC certification/experience.
• CompTIA Network+, A+, or Server+ certification.
• Experience with Active Directory, Microsoft Windows Server, VMware, or Hyper-V.
• Familiarity with network monitoring and management tools.
• Knowledge of basic cybersecurity and network-security practices.

Founded in 1987, IMG is a nationally recognized small business known for its commitment to excellence, integrity, and customer satisfaction. For more than 35 years, we have delivered high-quality Information Technology and professional services to federal customers, consistently exceeding expectations through innovative solutions and exceptional service.

At IMG, our success is driven by our people. We foster a collaborative environment where employees are empowered to grow professionally, contribute meaningfully, and make a lasting impact on the missions we support.

Why Join IMG?

Join a team that has built a reputation for excellence, integrity, and customer commitment. At IMG, you'll have the opportunity to contribute to meaningful government missions while growing your career within a supportive and collaborative environment.

Benefits

IMG offers a comprehensive benefits package, including:

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Generous Company Match
• Health Savings Account (HSA)
• Supplemental Benefits
• Paid Time Off and Paid Federal Holidays
• Professional Development and Training Assistance