Program Specialist

The Program Specialist will ensure efficient coordination and communication amongst the various departments at IMG’s Headquarters in support of the Vice President of Programs.  Assist in the planning, execution, and oversight of all program and operational related activities in addition to identifying process improvements and the effective use of resources.  A successful Program Specialist will be a versatile team member who can manage multiple priorities, support day-to-day operations, and contribute to technical writing requirements and documentation responsibilities.

Program Execution Support

• Assist with daily operational tasks and team communications
• Assist in the oversight of client support services
• Provide support to the implementation and revision of operational policies and guidelines
• Support the management of contract personnel at both the subcontractor and prime contractor levels, to include customer relationships
• Identify process improvements to gain operational efficiencies
• Edit and format documents
• Assist with the evaluation of data analysis, vacancy and retention trends
• Participate or lead interviews
• Provide support to internal stakeholders

Proposal Development

• Assist Proposal Manager with writing and editing technical content
• Help design or create graphic efforts as requested
• Format resumes for compliance
• Conduct research on potential clients or business opportunities
• Support technical writing for proposals and deliverables

Quality Control

• Assist with document creation and editing which may include corporate offer letters, operational memorandums and official correspondence
• Update internal SharePoint pages as necessary with document revisions, operational process changes, equipment inventory, and organizational changes

Marketing and Branding

• Provide input and recommendations to improve marketing and branding efforts
• Support the creation or editing of promotional or informational materials
• Assist with webpage content creation, modifications or updates

• Bachelor’s Degree
• 3+ years of experience in operational support and employee life-cycle related processes
• Provide documentation and reports to track program metrics and performance indices
• Ability to lead small teams or manage cross-functional projects
• Experience conducting technical interviews or participating in the interview process
• Strong problem-solving skills with a creative and solutions-oriented approach
• Highly organized with the ability to manage shifting priorities in a fast-paced environment
• Excellent written communication skills, particularly in managing professional email correspondence

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

IMG Benefits:

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Personal leave plus paid federal holidays
• Professional development and training assistance

IMG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.