Tier 2 IT Technician

We are seeking an experienced Tier 2 IT Technician to support our HQ and customer site locations. This position will perform user problem analyses, troubleshoot and fix network outages, perform fiberoptic and CAT 6 installation, and ensure they provide professional solutions to customer requests and/or issues. Strong PC and network cabling experiences are required to support both HQ and customer locations in compliance with CMMC 2.0 and NIST 800-171 standards.

Key Responsibilities:

• Experience with IT hardware devices including Servers, Switches, Routers, ISPs, UPS, laptops, monitors, VOIP phones, Printers, and Copiers
• Experience with IT software applications including Windows Server, SharePoint, Windows Office 365 Enterprise, and Website management
• Familiar with cable installation, termination, and certification testing of Category 5e, 6, and 6a unshielded twisted pair cable, multimode fiber, and coaxial cables
• Excellent customer service and communication skills
• Must be willing to travel (NY, PA) on occasion per customer requests
• Ability to resolve issues of moderate complexity
• Technical aptitude to work with end users
• Knowledge and active experience with NIST 800-171
• Demonstrated knowledge and experience with CMMI/CMMC processes and compliance standards
• Participates in special projects as required.

Preferred Qualifications:

• Bachelor’s Degree and 2 years of experience or High School and 4 years of experience
• DOD Secret clearance with the ability to achieve Top Secret
• Ability to lead small teams or projects through cross functional coordination/collaboration with other departments
• Previous experience conducting technical interviews
• Assists key stakeholders in overall project execution
• Provides solutions through creative problem solving
• Organized mindset and can quickly shift from one priority to the next
• Efficient and effective with email communications
• Willingness to evolve with technology

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

IMG Benefits:

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Personal leave plus paid federal holidays
• Professional development and training assistance

IMG is an equal opportunity employer including disability and protected veterans or other characteristics protected by law.