IT Support Specialist

Information Management Group, Inc. (IMG) is a trusted leader in delivering innovative IT and cybersecurity solutions with a commitment to excellence, customer satisfaction, and professional growth for over 30 years. IMG is hiring an IT Support Specialist to oversee our corporate managed service provider services. This is a full-time position with the opportunity for growth in other IT related areas (networks, cabling, and infrastructure management) in addition to occasional travel to support customer sites.

Key Responsibilities

Infrastructure Management & Technical Operations

• Lead the installation, maintenance, and organization of network infrastructure (e.g., cabling, enclosures, equipment, servers, and backups).
• Oversee software/hardware asset management, licensing, and lifecycle tracking.
• Provide technical support, resolve help desk issues, and manage user accounts and access controls.
• Implement and maintain disaster recovery and data backup systems.

Cybersecurity & Compliance Oversight

• Enforce cybersecurity standards to meet compliance frameworks (e.g., NIST 800-171, CMMC).

• Maintain technical documentation for audit readiness and compliance tracking.

• Support policy documentation, track updates, and collaborate with teams to ensure ongoing regulatory alignment.

Project Coordination & Vendor/Team Management

• Coordinate IT projects, including equipment deployment and infrastructure upgrades.

• Assist in recruiting by evaluating technical candidates and reviewing resumes.

• Manage relationships with IT vendors and service providers, ensuring service level and compliance expectations are met.

Requirements

• 4+ years of technical experience, to include facility-related activities
• Experience conducting technical interviews with understanding of basic employee life cycle activities
• Excellent customer service and communication skills
• Experience with installation, maintenance, and troubleshooting of network hardware, cabling (Cat5e/6/6a, fiber), and data center equipment
• Experience with IT software applications including Windows Server, SharePoint, Windows Office 365 Enterprise, and Website management
• Enjoy working in a small team environment
• Ability to travel up to 30% to customer sites
• Active Secret clearance

Preferred Qualifications

• Bachelor’s degree

• NIST 800-171 compliance experience

• Demonstrated knowledge and experience with CMMI and CMMC processes and compliance standards

• Active TS security clearance

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

IMG Benefits:

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Personal leave plus paid federal holidays
• Professional development and training assistance

IMG is an equal opportunity employer including disability and protected veterans or other characteristics protected by law.