IT Field Support Specialist Level 0 with TS/SCI Poly

Job Locations US-MD-Columbia
Job ID
# of Openings
Technical Services & Operations



IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time IT Field Support Specialist with TS/SCI FSP at its Columbia, MD location.


Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.



  • The Hardware Technician provides Tier 1 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

  • Conducts sites surveys; assesses and documents current site configuration and user requirements.

  • Analyzes existing requirements and prepares specifications for hardware acquisitions.

  • Prepares engineering plans and site installation Technical Design Packages.

  • Develops hardware installation schedules.

  • Prepares drawings documenting configuration changes at each site.

  • Prepares site installation and test reports.

  • Configures computers, communications devices and peripheral equipment.

  • Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

  • Updates technical drawings using AutoCAD software as needed



  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
  • Must be able to drive company vehicle.
  • Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.
  • Candidates with a full scope polygraph are encouraged to apply including Security Specialists; technicians; logistics professionals; machinists; avionics mechanics; construction workers; janitorial custodians; etc.


Clearance Required: TS/SCI prior to consideration


Additional Requirements to be obtained: Full Scope polygraph is required upon starting


Education/Years of Experience: High school/GED and zero (0) years of experience.




  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 20 days of personal leave plus paid federal holidays
  • Professional development and training assistance


Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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