• Senior Field Service Technician with Top Secret Clearance

    Job Locations US-PA-West Mifflin
    Job ID
    2018-3065
    # of Openings
    1
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

     

    IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is seeking a full-time Senior Field Service Technician at its West Mifflin, PA location.

    Responsibilities

    • SFSTs shall be on site as needed to maintain and report on service levels, and shall serve as a technician.
    • Additional responsibilities include serving as the primary interface with customer technical and contract representatives; overseeing employee direction, welfare, safety, and compliance to all site policies, practices, and procedures; implementing "best practices" to conduct contractor operations in as efficient and responsive manner as possible; meeting with customer representatives to assess project progress; working with the customer to develop and propose strategic and cost savings initiatives; coordinating with contractor program management office to ensure sufficient cleared, qualified personnel are available at the sites under their purview to address vacation, sickness, training, and other absences that may occur.
    •  The SFST shall, subject to customer approval, be responsible for developing any reports required to track contractor SLA performance and shall be responsible for conducting customer satisfaction surveys when requested.
    • IT support task areas include asset management; desktop device and peripheral maintenance; deployment and installs, moves, adds, and changes of desktop devices and printers; support of servers and high performance computers; and disposal of equipment per customer specifications.
    • 5+ years relevant experience required.
    • Ability to lift 40+ lbs.

    Qualifications

     


    Clearance Required: TS (Top Secret) required prior to consideration. Or DOE “Q” Clearance.

     

    Transitioning Military are encouraged to apply.

     

    Our teams live our core values across our organization. We respect self, others and the world around us. Our integrity drives to deliver results to our employees and our customers. We value the synergy of teamwork. We value the impact diversity has towards developing a solution. We are continually learning to improve our skills. We value commitment to completing the work. We take ownership over our results. 

     

    You have talent, drive and capabilities. We have a team centric environment designed to provide efficient and effective solutions to our customers.

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National OriginIMG Circle Logo_small

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