• VOIP Network Engineer with TS/SCI

    Job Locations US-MD-Bethesda
    Job ID
    2018-3031
    # of Openings
    1
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

     

    IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is seeking a full-time VOIP Network Engineer with current TS/SCI clearance at its Bethesda, MD location.

    Responsibilities

    • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
    • Responsible for providing Tier III level resolution and customer support to all VoIP and DVTC issues across the enterprise (NIPR/SIPR/JWICS).
    • Responsible to provide outage documentation utilizing customer provided Incident Tracking software.
    • Plans network layouts and configures systems to user environments.
    • Analyzes network topologies and traffic and capacity requirements.
    • Supports the acquisition of hardware and software as well as subcontractor services as needed.
    • May provide technical support and troubleshooting to users.
    • May perform network administration duties.
    • Maintains current knowledge of relevant technology as assigned.
    • Participates in special projects as required.
    • Responsible for the operations, maintenance, and troubleshooting of Cisco Unity Call Manager clusters, VoIP phones, and DVTCs. 
    • Build and maintenance CUCM servers including operating system and CUCM application.
    • Provide guidance, technical support, and training to Tier I and II level personnel.
    • Interface with senior contractor staff to provide technical guidance on network installations, configuration management, and solutions.
    • Implements engineering solutions ensuring effective and efficient network operations.
    • Drafting documentation of all CUCM cluster topology and dependencies and standard operating procedures
    • Perform equipment upgrade actions to improve or enhance equipment operations
    • Candidate will support a specific network team for a rotational period of roughly 6 months before rotating to a new network team.
    • Repairing or coordinating "in warranty" service for covered equipment
    • Repairing, replacing, removing, upgrading, testing and/or coordinating fix actions for "out of warranty" equipment
    • Experience maintaining/deploying analog gateways
    • Proficient in the IOS environment for maintaining voice gateways
    • Familiar with the deployment/maintenance of server based dial plans and router based dial plans.
    • Familiar with the deployment and the management of the following Cisco Servers (VM and traditional platform): Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.
    • Ability to troubleshoot common VoIP issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles.
    • Understanding of the Tandberg Management System
    • Licensing of devices and servers (VoIP and DVTC)
    • Familiar with the VC Web Wizard scheduling interface
    • Coordinate with DISA and other Telecommunications Service Providers regarding fault isolations and circuit installations and activations

    Qualifications

    • Solid Customer Support Skills in a high visibility environment
    • Ability to work independently within a Team Concept 
    • Able to multitask in a stressful environment
    • Technical Skills commensurate with a VoIP Tier III technician
    • Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level
    • Prior experience tracking and troubleshooting network outages utilizing Event/Incident tracking software
    • Duties may require working non-standard shifts in multiple work centers
    • Experience maintaining/deploying analog gateways
    • Proficient in the IOS environment for maintaining voice gateways
    • Knowledge of Cryptographic equipment and encryption management software.
    • Familiar with the deployment/maintenance of server based dial plans and router based dial plans.
    • Familiar with the deployment and the management of the following Cisco Servers (VM and traditional platform): -Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.
    • Must understand the difference between customer and supervisor, and deal with customer initiated tasks
    • Must use the customer ticketing system to track all work performed
    • Deployments are a possibility, so candidate must be willing to deploy for a 4 month rotation
    • Travel is required, candidates will be required to travel locally as well as CONUS/OCONUS for support as required

    Clearance Required: TS/SCI CI Polygraph (Top Secret with Sensitive Compartmented Information and Counter-Intelligence Polygraph) required prior to consideration.

    Certifications Required: Security+ CE certification; Cisco Certification Desired.

    Years of Relevant Experience Required: Three to five (3-5) years’ directly related experience supporting network operations.

    Our teams live our core values across our organization. We respect self, others and the world around us. Our integrity drives to deliver results to our employees and our customers. We value the synergy of teamwork. We value the impact diversity has towards developing a solution. We are continually learning to improve our skills. We value commitment to completing the work. We take ownership over our results. 

     

     IMG COMPANY BENEFITS

     Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

     

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