Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.
IMG is currently hiring for Operations Center Supervisor with TS/SCI Full Scope Polygraph at its Columbia, MD location.
Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.
Must have seven (7) years of experience that can be a combination of work history and education. A Masters’ degree is equivalent to 6 years’ experience; a Bachelors’ degree is equivalent to 4 years of experience and an associates’ degree is equivalent to 2 years of experience
All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.
Active TS/SCI with full scope polygraph.
Respect – We value respecting self, respecting others and the world around us.
Integrity – We value following through on our promises to our employees and our customers.
Teamwork – We value the synergy achieved by working together.
Diversity – We value the impact a different perspective brings to a solution.
Learning – We value expanding, refining and increasing our understanding.
Commitment – We value committing to the job at hand.
Ownership – We value taking ownership over the outcomes of our actions.
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
401(k) with company match
20 days of personal leave plus paid holidays
Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin