• Telephony Field Support Specialist 1 with TS/SCI FS Poly

    Job Locations US-MD-Columbia
    Job ID
    2018-2946
    # of Openings
    5
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

     

    IMG is seeking a Telephony Field Support Specialist 1 with TS/SCI Full Scope Polygraph for work at its Columbia, MD location.

     

    Responsibilities

    1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
    2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
    3. Troubleshooting and solving technical issues related to end user equipment hardware and software
    4. Ensuring customer satisfaction is achieved.

    Qualifications

    Required Skills, Experience, and Education:     Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. Experience with Comdial key systems, Nortel Meridian PBX systems,  and Lucent ISDN telephones

     

    Required Clearance:  Candidate must have a TS/SCI polygraph clearance

     

    Preferred: DoD 8570 IAT Level 1 Certification

     

    CORE VALUES

    PEOPLE. KNOWLEDGE. VISION.

    Respect – We value respecting self, respecting others and the world around us.

    Integrity – We value following through on our promises to our employees and our customers.

    Teamwork – We value the synergy achieved by working together.

    Diversity – We value the impact a different perspective brings to a solution.

    Learning – We value expanding, refining and increasing our understanding.

    Commitment – We value committing to the job at hand.

    Ownership – We value taking ownership over the outcomes of our actions.

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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