• Field Support Manager with TS/SCI FS Poly

    Job Locations US-MD-Columbia
    Job ID
    2018-2921
    # of Openings
    1
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

     

    IMG is hiring for a Field Support Manager with TS/SCI Full Scope Polygraph to work at its Columbia, MD facility.

    Responsibilities

    1. Managing service delivery staff to ensure service levels and objectives are met.
    2. Implementing operations improvements to meet established objectives across multiple facilities.
    3. Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
      • Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
      • Investigating matters of significance, recommends and implementing appropriate course of action.
      • Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.

    Qualifications

    Required Skills, Experience, and Education:   Shall have seven (7) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience or high school diploma with ten (10) years experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

    Required Clearance:  Candidate must have a TS/SCI polygraph clearance

    Desired: DoD 8570 IAT Level 1 or MCSE

    Transitioning military personnel highly encourage to apply.

    CORE VALUES

    PEOPLE. KNOWLEDGE. VISION.

    Respect – We value respecting self, respecting others and the world around us.

    Integrity – We value following through on our promises to our employees and our customers.

    Teamwork – We value the synergy achieved by working together.

    Diversity – We value the impact a different perspective brings to a solution.

    Learning – We value expanding, refining and increasing our understanding.

    Commitment – We value committing to the job at hand.

    Ownership – We value taking ownership over the outcomes of our actions.

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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