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Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically
- submitted requests
- Provides polite and customer friendly service support for problem resolution
- Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types of Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
IMG seeks an Information Systems Security Engineer (ISSE) to support our customer in Columbia, MD. The Information Systems Security Engineer shall perform, or review, technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations, and recommend mitigation strategies. Validates and verifies system security requirements definitions and analysis and establishes system security designs. Designs, develops, implements and/or integrates IA and security systems and system components including those for networking, computing, and enclave environments to include those with multiple enclaves and with differing data protection/classification requirements. Builds IA into systems deployed to operational environments. Assists architects and systems developers in the identification and implementation of appropriate information security functionality to ensure uniform application of Agency security policy and enterprise solutions. Supports the building of security architectures. Enforce the design and implementation of trusted relations among external systems and architectures. Assesses and mitigates system security threats/risks throughout the program life cycle. Contributes to the security planning, assessment, risk analysis, risk management, certification and awareness activities for system and networking operations.
Key tasks include:
- Reviewing security architectures, firewall configurations, IDS/IPS, and security controls for new and proposed systems.
- Prevention and early detection and resolution of risks to high value assets.
- Development and management of strategic and tactical physical, personnel and procedural security programs.
- Architect, design, implement, support, and evaluate security-focused tools and services including project leadership roles.
- Providing software vulnerability remediation advice to software developers and software development teams.
- Implementing security vulnerability testing tools to provide continuous monitoring and patch verification.
- Test and evaluate products in a lab environment.
- Reviews certification and accreditation (C&A) documentation, providing feedback on completeness and compliance of its content.
- Knowledge of 8570 controls, testing information systems for compliance of the controls, and the creation of test cases.
- Knowledge of incident response and the creation, execution, and reporting of such activities.
- Knowledge of Firewalls, IDS/IPS, intrusion detection, VLANS, routing and other network security technologies.
- Knowledge of virtualization technologies including virtual firewalls, networking and segmentation.
- Knowledge of networking and firewall configuration and monitoring.
- Knowledge of SIEM technologies such as Splunk and creation of security event related dashboards.
- Knowledge of Malware identification, containment, and eradication.
- Knowledge of access control systems, PKI, multi-factor authentication, and entitlements management.
- Proficient in Microsoft Windows and Linux operating systems.
- Provide input into the development of security policies and procedures.
- Provide detailed security recommendations for the secure development and maintenance of systems.
- Evaluate and recommend new and emerging security products and technologies.
- Provide security operations support as needed.
- Participate in projects that develop new intellectual property.
- Evangelize security within the organization and be an advocate for customer trust.
- Excellent written and verbal communication skills.
- Excellent leadership skills and teamwork skills.
- Results oriented, high energy, self-motivated.
- Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
IMG is seeking Shuttle Drivers to support operations for our customer in Fort Meade, MD. Job responsibilities are as follows:
- Shuttle Drivers will be required to drive shuttle buses carrying between 16 -20 passengers.
- Routes will be consistent loops in the local area and require multiple stops per trip.
- The main job of the Shuttle Bus Driver is to safely drive an 18-20 passenger vehicle following a set schedule and route.
- They must gain familiarity with their route by studying maps if necessary and reading reports.
- While driving, the driver must maintain constant contact with the dispatcher and keep track of passenger pickups and drop-offs in accordance with contract requirements.
- When passengers have questions, drivers must respond in a polite and friendly manner and also handle any complaints using available resources.
- If problematic situations escalate, they must contact the dispatcher or their supervisors.
IMG is seeking a Software Developer with Azure or MuleSoft experience to join our team providing data solutions for our customer. Work can be performed onsite in West Mifflin, PA or Schenectady, NY.
- Design, develop, and implement modern cloud integration solutions using Azure integrations Services (Azure API Management, Azure Logic Apps, Azure Service Bus and Azure Event Grid).
- Design, develop, and implement modern on-premises solutions using MuleSoft AnyPoint Platform PCE (API management, automation, and orchestration, and AnyPoint design center).
- Help establish a highly collaborative environment that values speed and quality and perform feature development within sprints to support the high company standards.
- Develop solutions that are well structured, documented and tested.
- Actively participate in meetings with IT staff and management.
- Have a proactive attitude and a willingness to “go the extra mile” to get the job done.
- Share learning and knowledge with other team members.
The Systems Administrator supports the High Current Test Facility (HCTF) network administration. This includes administration of network services and storage systems, development of disaster recovery system, installation and configuration of computers and software, including network licensing, basic network development, and implementing requirements such as two-factor authentication.
- Provide back-end user support for various Information Technology related problems, including problems associated with Windows servers.
- Perform Windows system administration tasks.
- Install and configure server operating systems.
- Ability and experience in applying and maintaining patch levels and security configurations as well as providing life cycle system upgrades.
- Resolve escalated Help Desk issues
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically
- submitted requests
- Provides polite and customer friendly service support for problem resolution
- Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types of Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Perform general office support to include:
- Microsoft Office 365 license management and primary interface between IMG and IT support provider
- Laptop, VOIP and printer hardware troubleshooting
- I.T. support to include SharePoint and cloud file solutions.
- Answer and route phone calls in a professional manner.
- Liaison with the Property Management Offices with respect to communications, maintenance, special access requests, janitorial coordination, and event coordination.
- Keep an inventory of supplies and restock as needed.
- Program and Operations Management support as required
- Support calendar, scheduling, and meeting management
- Executive Assistant to Chief Operating Officer
This candidate will work across all business functional areas to meet IMG’s goals and plan, track, and coordinate operational activities. They support improved organizational efficiency, specifically in administrative, programmatic, and business development operations, to accelerate the company’s development and long-term success. They accurately manage an ongoing system of collecting organizational metrics and derive insights from the data they’ve collected to recommend organizational improvements.
Facilities/IT Manager Functions
Perform general office IT support to include:
- Microsoft Office 365 license management and primary interface between IMG and IT support provider
- Laptop, VOIP and printer hardware troubleshooting
- Enterprise application support to include SharePoint and cloud file solutions.
- Review and maintain CMMC and NIST compliance to ensure appropriate levels of cybersecurity practices and processes are in place
- Member of the ITPSO group for insider threat monitoring, mitigation and corrective actions
- Support and communicate with IT vendor to carry out strategic IT projects and review IMG quarterly progress
- Consulting with leadership to update and maintain IMG’s website with most up to date
- Analyze current technologies and processes to ensure functionality and facilitate suitable interventions if needed with leaderships approval
- Program and Operations Management support as required
- Support calendar, scheduling, and meeting management
- Documenting IT’s development processes and procedures
- Provide property access and maintain validity of user’s access cards
Program Control Analyst Functions
- Assist Program Managers for accurate, timely timekeeping in accordance with IMG policies and procedures.
- Develop and maintain expenditure plans to include level of effort projections as well as depletion dates for current funding.
- Identify “at-risk funding” situations and initiate Project Risk Authorizations for Program Manager review as required.
- Assist Program Managers in the identification of modifications and change orders and preparation of documentation required for new or follow-on efforts.
- Develop and analyze Estimates-to-Complete (ETC), maintain program budgets, monitor actual costs and commitments.
- Perform extensive investigations, as required.
- Develop and maintain both revenue recognition and cost analysis compiled in the Estimates-at-Completion (EAC).
- Communicate directly with Program Managers on project portfolio(s) status, to include identifying, documenting, resolving project issues, and reporting issues and risks to management.
- Develop, report, monitor, and track program metrics/performance indices.
Business Development Functions
- Participate in proposals as the proposal coordinator
- Update Deltek VantagePoint data for accuracy
- Monitor and identify IDIQ opportunities to include E-Buy, SeaPort NXG, SITE III, IMCS IV, RS3, and FMP.
- Research business intelligence requirements to include data in FPDS, competitive analysis, contract history and GovWin
- The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Conducts sites surveys; assesses and documents current site configuration and user requirements.
- Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules.
- Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
Information Management Group has an opening for Tier II Technician to support our customer's mission-vital networks
Description of Job Duties/Responsibilities:
- The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
- Respond to and resolve incident tickets
- Draft and implement standard network change requests
- Provide support to Tier III network engineers for incident management and projects (site surveys, Technical Exchange Meetings (TEMs), and coordinate and install new equipment)
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
- Coordinate network operations, maintenance, repairs, or upgrades.
- Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs), Port Security, and Thin Configurations)
Salary range: $80,000-$100,000
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
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Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
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Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
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Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
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Updates technical drawings using AutoCAD software as needed
IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.
IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.
Information Management Group seeks an experienced Network Architecture Engineer to support our mission-vital customer in Chantilly, VA. Job duties are as follows:
- Interpret customer requirements and apply standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, and other supporting documents.
- Use a private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network.
- Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure. Transition services with little to no impact on critical data flows.
- Provide technical expertise to operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions.
- Develop secure network designs including configurations that align with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities.
- Supervise (not manage) other network support specialists to plan, coordinate, and implement network services.
- Develop and improve design products, processes, and systems for our team to work efficiently and effectively.
- Although this position focuses on CAN/LAN, this opportunity offers the ability to learn and work on Multiprotocol Label Switching (MPLS) Wide Area Networks (WANs)
IMG is seeking a talented Database Engineer and IT Support Specialist to support our Federal customer.
- Develop streamlined data acquisition and management processes
- Build data interface to allow users to submit, review, and retrieve facility data
- Build and maintain Microsoft Structured Query Language (SQL) Server databases with data
Individual will possess a strong background in one or more of the following IT areas:
- Database creation and management
- Windows Server 2019 System Administration
- Web development
- Computer diagnostics and troubleshooting
- Software deployment
Manages task order to ensure that the statement of work is carried out in accordance with specified objectives. Plans and develops methods and procedures for implementing work, directs and coordinates tasks, and exercises control over personnel responsible for execution of the statement of work. Selects personnel according to knowledge and experience. Communicates with employees to explain task order responsibilities and oversees performance. Reviews reports and records of activities to ensure progress is being accomplished toward specified objectives and modifies or changes methodology as required to redirect activities and achieve objectives. Prepares program reports. Controls expenditures in accordance with budget allocations.
IMG has an opening for a Windows System Administrator to support the delivery staff by ensuring service levels and objectives are met.
The job duties of the Windows System Administrator are as follows:
- Administrating day-to-day IT systems to include system availability, backup/restore, deploy/provision, configuration changes, maintaining and patching both physical and virtual.
- Perform software installations and upgrades to operating systems and layered software packages.
- Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
- Monitor and tune the system to achieve optimum performance levels.
- Monitor vendor announcements/bulletins ensuring the latest patches and upgrades are tested and evaluated and implemented according to customer standards.
- Install and monitor security auditing software and remediate defects based on customer security policies.
- Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
- Develop and promote standard operating procedures. Provide technical oversight during installations and recovery projects
IMG has an opening for a Microsoft Solutions Architect professional to support our customer in the Defense and National Security Sector.
The job duties of the Microsoft Solutions Architect are as follows:
Develop, plan, implement and manage solutions for the following Microsoft infrastructure:
- Active Directory (AD) Roles, Sites, and Services
- Active Directory Federation Services (ADFS)
- Domain Name System (DNS) Services
- Dynamic Host Configuration Protocol (DHCP) Services
- Network Time Protocol (NTP) Services
- File and Print Services (Shared home directories, roaming profiles, and distributed file systems)
- AD security
- Windows backup and restoration
- Auditing and security policies, procedures, technologies, and tools to support audit requirements.
- VMWare virtualized environments and technologies
- AD application integration methods and tools (single-sign-on)
- Certificate infrastructure
- Remote access technologies (Remote Desktop Services (RDS), Citrix, VMWare) and integration
- High availability and disaster recovery (load balancing, clustering, etc.)
- Program thin/thick client infrastructure
- Develop System Design Documents (SDDs), architecture diagrams, system and software build documentation, installation guidelines, test plans, and other core architecture documentation
- Report Windows infrastructure status updates to program leads and key stakeholders
- Lead other administrators/engineers in project meetings to meet project deliverables within scope and budget
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- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
- Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to TierII/TierIII admins.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types Tier I issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
- Possesses comprehensive knowledge of desktop operating systems and applications
IMG has an opening for Core Network Engineer to support our government customers’ global enterprise networks.
The job duties of the Core Network Engineer are as follows:
- Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), NRO's Internet Network, Intranet and Internet and other data communications systems or a segment of a network system. Maintains network hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
- Oversees network control centers. Provides support to projects that involve networks. Evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network. Plans new network configurations and integration into existing networks to maintain optimal performance.
- Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, installation, and support of voice communications systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, WAN, Voice and Video) requirements, designs and orders.