• Entry Level Service Desk Specialist with TS/SCI

    Job Locations US-MD-Annapolis Junction
    Job ID
    2018-2808
    # of Openings
    36
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

     

    IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is seeking a full-time Entry-Level Service Desk Specialist with TS/SCI in Annapolis Junction, MD.

     

    Come join IMG’s team! Our teams live our core values across our organization. We respect self, others and the world around us. Our integrity drives to deliver results to our employees and our customers. We value the synergy of teamwork. We value the impact diversity has towards developing a solution. We are continually learning to improve our skills. We value commitment to completing the work. We take ownership over our results. 

     

    You have talent, drive and capabilities. We have a team centric environment designed to provide efficient and effective solutions to our customers.

    Responsibilities

    Job Duties

    • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
    • Escalate incidents to higher Tier II or Tier III when required
    • Documents incident status and solutions in incident database tools
    • Possesses current working knowledge of computers, printers, laptops, and common windows applications

     

    Minimum Qualifications: 

    • Assists more senior level technicians, specialists, and managers in their activities.
    • Works individually and also actively participates on integrated teams.

     

    Clearance Required: TS/SCI (Top Secret with Sensitive Compartmented Information) required prior to consideration.

                                                                                 

    Certifications Required: A+ or Net+ or Security+

     

    Education Required: High School Diploma or 4 years experience.

     

    Qualifications

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National OriginIMG Circle Logo_small

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