PC Field Support Technician (After Hours SA)

Job Locations US-MD-Columbia
Job ID
2018-2779
# of Openings
10
Category
Information Technology Services

Overview

Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

 

IMG is currently in the process of building technical teams to help support one of our federal government customer’s in Maryland. These teams will be responsible for providing enterprise management services to include service delivery in the following areas: build and implementation, operation and maintenance, connectivity, logistics management, identification of asset components, asset management, customer support services and ops and engineering support services.

 

IMG is hiring for a After Hours PC Field Support Technician (Systems Administrator) with TS/SCI Full Scope Polygraph at its Columbia, MD location.

Responsibilities

Responsibilities include:

  1. Installing, operating, maintaining, repairing and modifying end user devices such as servers, personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
  3. Troubleshooting and solving technical issues related to end user equipment hardware and software
  4. Performing after-hours operations, monitoring, troubleshooting, and restarting of server application(s) that are hosted on VMware as well as standalone applications. Monitoring data backup routines. Providing second level problem identification, diagnosis and resolution of problems. Engaging on-call and vendor support as needed through defined escalation procedures.
  5. Ensuring customer satisfaction is achieved.

Qualifications

Minimum education and experience level: High School/GED with nine (9) years of experience. Equivalent education and experience: Associate’s degree and seven (7) years of experience. 

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  • General purpose system administrator with current ability in one or more of the following OS’s ( Linux, CentOS, Fedora, Windows Server) as well as virtualized environments (VMWare, KVM, Hyper-V.)  Experience with the installation, configuration and administration of common IT enterprise management systems is a plus, but not a prerequisite. Familiarization with the designs, specification, and configuration of various databases (ex., MySQL, Sybase, Oracle, etc)
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills

This position is for evening and night shift work including weekends, but no rotating shift assignments. Schedule will be Sun-Thursday or Tuesday-Saturday, 1400-2230 or 2200-0630. A limited number of positions will be  0600-1430.

 

CORE VALUES

PEOPLE. KNOWLEDGE. VISION.

Respect – We value respecting self, respecting others and the world around us.

Integrity – We value following through on our promises to our employees and our customers.

Teamwork – We value the synergy achieved by working together.

Diversity – We value the impact a different perspective brings to a solution.

Learning – We value expanding, refining and increasing our understanding.

Commitment – We value committing to the job at hand.

Ownership – We value taking ownership over the outcomes of our actions.

 

IMG COMPANY BENEFITS

 

Health, dental, vision, and life insurance

401(k) with company match

20 days of personal leave plus paid holidays

Certification Reimbursement

 

Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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