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General IT Support:
1. Function as IT coordinator for customer. Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
2. Field general IT questions/issues as needed. Provide direct IT support to personnel if a problem requires quick action
3. Execute employee on-boarding and off-boarding IT-actions.
4. Manage hardware/software requests to include:
5. Assist offices/individuals by providing support/advice for completing hardware/software requests.
6. Assist in the approval, installation, configuration and ongoing support of unique, non enterprise software.
7. Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise systems (i.e., DOE Network, SSIMS) network or software configuration, in compliance with proper security principles.
8. Assist in IT-related tasks associated with the implementation of enterprise system hardware and software initiatives such as ApproveIt, Bluebeam, e-signature, and E-distribution etc.
9. Coordinate/manage senior management IT requests.
10.Provide or arrange specialized training for unique hardware or software (i.e., Skype, Remedy entries, IT HW/SW Request process, VTC scheduling etc.).
11.Monitors status of open Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements. Ensure compliance with Help Desk Service
Level Expectations.
12.Identify IT-related trends and problems that prevent customer from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.
Special Projects Support (Project Management):
1. Develop, assist, or implement efforts to streamline NRLFO IT-related processes utilizing common NNL processes/systems wherever possible; however, any processes utilized (either enterprise- established or NRLFO-customized) should be the same for all
customer employees (regardless of site) whenever practicable.
2. Coordinate IT support for project oriented IT requests.
3. Make recommendations, provide input, and utilize/leverage IT systems and technologies to assist users to be more efficient and effective in their work. Coordinate or provide software application development.
Information Communication Technologies (voice, data, and videoconferencing):
1. Assist in telecommunication items (scheduling and troubleshooting).
2. Ensure new/transferred employees' telecommunications needs are met using current process or by developing common procedures to include direct customer feedback.
General Administrative Duties:
1. Build/develop, maintain, review, actively follow, and regularly update any documents that track the progress of IT-related tasks and projects/initiatives.
2. Interface/communicate with staff to ensure tasks and priorities are understood and completed effectively.
3. Routinely/periodically brief IT managers on the progress of IT projects and initiatives.
4. Actively work to complete tasks, initiatives and projects to established completion dates and inform IT management when dates cannot be met and the reasons for missing completion dates.
5. Maintain awareness of cyber, physical security, and safety-related rules, policies and procedures. IT-support actions and practices should comply with those policies.
6. Understand, interact, and communicate with IT Department in order to effectively coordinate support IT initiatives/projects.
7. Develop, maintain, and document IT-related policies, processes and procedures utilizing the most effective IT tools or systems
Salary range: 70-95k.
Transform technology into opportunity as an Information Technology Analyst Senior (SharePoint)with IMG. A career in enterprise IT means connecting and enhancing the systems that matter most. At IMG you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an Information Technology Analyst Senior (SharePoint)you will help ensure today is safe and tomorrow is smarter. Our work depends on the right Information Technology Analyst Senior (SharePoint)joining our team.
The job duties for this role are as follows:
- Support the review and analysis of any new requests for SharePoint services in order to provide scope and level of effort information to project managers.
- Works independently and as part of a small team to solve complex problems, deploy farm solutions, and assist with end user requests
- As a part of the team, ensure that the farm is maintained and compliant for patches, hotfixes, and version upgrades
- Provide guidance to customer during all phases of projects related to SharePoint development and maintenance.
- Provide consistent, thorough documentation of SharePoint guides as needed
- Installs, configures and supports SharePoint 2019 for a multi-server farm
- Provides technical support and training to end-users
IMG has an opening for an Architecture Engineer to support our government customer’s global enterprise networks. Network Architecture provides solutions for modernizing the network components while supporting service delivery for customer requirements in a mission-focused operational enterprise. The job duties for the Architecture Engineer are as follows:
- Interpret customer requirements and apply standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, and other supporting documents.
- Use our private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network.
- Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure. Transition services with little to no impact on critical data flows.
- Provide technical expertise to operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions.
- Develop secure network designs including configurations that align with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities.
- Supervise (not manage) other network support specialists to plan, coordinate, and implement network services.
- Develop and improve design products, processes, and systems for our team to work efficiently and effectively.
- Although this position focuses on CAN/LAN, this opportunity offers the ability to learn and work on Multiprotocol Label Switching (MPLS) Wide Area Networks (WANs).
IMG has an opening for a Tier II Incident Management Technician to support our customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. Provide coverage 7x24x365.
The job duties of the Tier II Incident Management Technician are as follows:
- The Tier 2 network technician will support the installation and maintenance of the client Local Area Network (LAN) Wide Area Network (WAN) devices. Respond to and resolve incident tickets.
- Provide support to Tier 3 network engineers for incident management and projects (site surveys and coordination and installation of new equipment.
- Coordinate network operations, maintenance, repairs, or upgrades. Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventory.
- Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))
- Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the exiting network. Ensure that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
- Leverage various network tools to quickly identify and isolate customers impacting events on the network.
- Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
- Diagnose house and software problems and replace defective components.
- Support Operations and maintain activities and administer networks including hardware, system software, applications software and all configurations.
IMG has an opening for a Tier II Network Technician to support our customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.
The job duties of the Tier II Network Technician are as follows:
- Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to, update, and resolve incident tickets within ServiceNow.
- Administer networks including hardware, systems software, applications software, and all hardware configurations
- Coordinate network operations, maintenance, repairs, or upgrades. Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate
- Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
- Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
- Modify and troubleshoot layer three routing across the enterprise network.
- Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
- Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks
- Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
- Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
- Diagnose hardware and software problems and coordinate the replacement of defective components
- Support network operations and maintenance activities via technical exchange meetings
IMG has an opening for a Tier III Boundary Protection Engineer to support our customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide boundary protection to an enterprise level infrastructure across multiple classifications and act as subject matter experts in boundary technologies across multiple vendors.
The job duties of the Tier III Boundary Protection Engineer are as follows:
- Maintain the security and networking of enterprise boundary enclaves and devices
- Responsible for installing software, applying patches, managing file systems, and monitoring performance of firewall systems
- Provide support for Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications
- Generate, determine impact of, and implement custom proxy policies and/or policy exceptions in response to ongoing technology implementation activities on the program
- Proxy Subject Matter Expert (SME) for integration of other technologies within the program (function as an SME on ongoing technology projects)
- Support the troubleshooting of web connectivity problems to determine root cause
- Perform Proxy solution component upgrades, testing and configuration
- Research and develop evidence collection, protection, and analysis techniques for customer owned and maintained hardware and/or software
- Provide real-time monitoring and alerting of security incident investigations on perimeter/internal infrastructure
- Provide day-to-day Operations and Maintenance (O&M) support for all incident management events and outages
- Collaborate with IT staff on projects and initiatives
- Provide input for monthly progress and status reporting of Service Level Agreements (SLAs)
- Work with all corresponding technical support teams as required to resolve network traffic concerns
- Utilize monitoring tools and log collectors to provide in-depth analysis on traffic anomalies and issues
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically
- submitted requests
- Provides polite and customer friendly service support for problem resolution
- Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types of Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
IMG seeks an Information Systems Security Engineer (ISSE) to support our customer in Columbia, MD. The Information Systems Security Engineer shall perform, or review, technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations, and recommend mitigation strategies. Validates and verifies system security requirements definitions and analysis and establishes system security designs. Designs, develops, implements and/or integrates IA and security systems and system components including those for networking, computing, and enclave environments to include those with multiple enclaves and with differing data protection/classification requirements. Builds IA into systems deployed to operational environments. Assists architects and systems developers in the identification and implementation of appropriate information security functionality to ensure uniform application of Agency security policy and enterprise solutions. Supports the building of security architectures. Enforce the design and implementation of trusted relations among external systems and architectures. Assesses and mitigates system security threats/risks throughout the program life cycle. Contributes to the security planning, assessment, risk analysis, risk management, certification and awareness activities for system and networking operations.
Key tasks include:
- Reviewing security architectures, firewall configurations, IDS/IPS, and security controls for new and proposed systems.
- Prevention and early detection and resolution of risks to high value assets.
- Development and management of strategic and tactical physical, personnel and procedural security programs.
- Architect, design, implement, support, and evaluate security-focused tools and services including project leadership roles.
- Providing software vulnerability remediation advice to software developers and software development teams.
- Implementing security vulnerability testing tools to provide continuous monitoring and patch verification.
- Test and evaluate products in a lab environment.
- Reviews certification and accreditation (C&A) documentation, providing feedback on completeness and compliance of its content.
- Knowledge of 8570 controls, testing information systems for compliance of the controls, and the creation of test cases.
- Knowledge of incident response and the creation, execution, and reporting of such activities.
- Knowledge of Firewalls, IDS/IPS, intrusion detection, VLANS, routing and other network security technologies.
- Knowledge of virtualization technologies including virtual firewalls, networking and segmentation.
- Knowledge of networking and firewall configuration and monitoring.
- Knowledge of SIEM technologies such as Splunk and creation of security event related dashboards.
- Knowledge of Malware identification, containment, and eradication.
- Knowledge of access control systems, PKI, multi-factor authentication, and entitlements management.
- Proficient in Microsoft Windows and Linux operating systems.
- Provide input into the development of security policies and procedures.
- Provide detailed security recommendations for the secure development and maintenance of systems.
- Evaluate and recommend new and emerging security products and technologies.
- Provide security operations support as needed.
- Participate in projects that develop new intellectual property.
- Evangelize security within the organization and be an advocate for customer trust.
- Excellent written and verbal communication skills.
- Excellent leadership skills and teamwork skills.
- Results oriented, high energy, self-motivated.
- Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
IMG is seeking a Software Developer with Azure or MuleSoft experience to join our team providing data solutions for our customer. Work can be performed onsite in West Mifflin, PA or Schenectady, NY.
- Design, develop, and implement modern cloud integration solutions using Azure integrations Services (Azure API Management, Azure Logic Apps, Azure Service Bus and Azure Event Grid).
- Design, develop, and implement modern on-premises solutions using MuleSoft AnyPoint Platform PCE (API management, automation, and orchestration, and AnyPoint design center).
- Help establish a highly collaborative environment that values speed and quality and perform feature development within sprints to support the high company standards.
- Develop solutions that are well structured, documented and tested.
- Actively participate in meetings with IT staff and management.
- Have a proactive attitude and a willingness to “go the extra mile” to get the job done.
- Share learning and knowledge with other team members.
The Systems Administrator supports the High Current Test Facility (HCTF) network administration. This includes administration of network services and storage systems, development of disaster recovery system, installation and configuration of computers and software, including network licensing, basic network development, and implementing requirements such as two-factor authentication.
- Provide back-end user support for various Information Technology related problems, including problems associated with Windows servers.
- Perform Windows system administration tasks.
- Install and configure server operating systems.
- Ability and experience in applying and maintaining patch levels and security configurations as well as providing life cycle system upgrades.
- Resolve escalated Help Desk issues
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically
- submitted requests
- Provides polite and customer friendly service support for problem resolution
- Attempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types of Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Conducts sites surveys; assesses and documents current site configuration and user requirements.
- Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules.
- Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
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Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
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Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
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Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
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Updates technical drawings using AutoCAD software as needed
IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.
IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.
Information Management Group seeks an experienced Network Architecture Engineer to support our mission-vital customer in Chantilly, VA. Job duties are as follows:
- Interpret customer requirements and apply standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, and other supporting documents.
- Use a private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network.
- Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure. Transition services with little to no impact on critical data flows.
- Provide technical expertise to operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions.
- Develop secure network designs including configurations that align with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities.
- Supervise (not manage) other network support specialists to plan, coordinate, and implement network services.
- Develop and improve design products, processes, and systems for our team to work efficiently and effectively.
- Although this position focuses on CAN/LAN, this opportunity offers the ability to learn and work on Multiprotocol Label Switching (MPLS) Wide Area Networks (WANs)
Design and implement a SQL Server database system to support the BIM project. The tasks are included requirements collection, feasibility analysis, conceptual design, logical design and physical schema design; data migration from various data sources to target database system in data center and Azure cloud. Also participate the whole web system from front to back end design and implementations. Technologies are involved 3D models, GIS and FME/Revent, etc.
Defining project scope and collecting requirements and feasibility analysis. Design databases conceptual diagram, logical diagram and physical diagram. Led and Set up SQL Server hardware architecture and software configuration with the team. Prepare and ETL all sources data to final staging destinations by using FME and ArcGIS. Work with a development team by applying scrum CI/CD method. Communicating with different level of end-users to clarify data history and performing a data mapping process.
Environment: SQL Server 2014/2016/2019/2022, SQL Azure, C#, Databricks, Erwin 8 Data Modeler, RDBMS, Arc GIS, 3D models, FME, Revent, Windows 10 Server, Jira CI/CD, Confluence, GitHub.
IMG has an opening for a Windows System Administrator to support the delivery staff by ensuring service levels and objectives are met.
The job duties of the Windows System Administrator are as follows:
- Administrating day-to-day IT systems to include system availability, backup/restore, deploy/provision, configuration changes, maintaining and patching both physical and virtual.
- Perform software installations and upgrades to operating systems and layered software packages.
- Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
- Monitor and tune the system to achieve optimum performance levels.
- Monitor vendor announcements/bulletins ensuring the latest patches and upgrades are tested and evaluated and implemented according to customer standards.
- Install and monitor security auditing software and remediate defects based on customer security policies.
- Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
- Develop and promote standard operating procedures. Provide technical oversight during installations and recovery projects
IMG has an opening for a Microsoft Solutions Architect professional to support our customer in the Defense and National Security Sector.
The job duties of the Microsoft Solutions Architect are as follows:
Develop, plan, implement and manage solutions for the following Microsoft infrastructure:
- Active Directory (AD) Roles, Sites, and Services
- Active Directory Federation Services (ADFS)
- Domain Name System (DNS) Services
- Dynamic Host Configuration Protocol (DHCP) Services
- Network Time Protocol (NTP) Services
- File and Print Services (Shared home directories, roaming profiles, and distributed file systems)
- AD security
- Windows backup and restoration
- Auditing and security policies, procedures, technologies, and tools to support audit requirements.
- VMWare virtualized environments and technologies
- AD application integration methods and tools (single-sign-on)
- Certificate infrastructure
- Remote access technologies (Remote Desktop Services (RDS), Citrix, VMWare) and integration
- High availability and disaster recovery (load balancing, clustering, etc.)
- Program thin/thick client infrastructure
- Develop System Design Documents (SDDs), architecture diagrams, system and software build documentation, installation guidelines, test plans, and other core architecture documentation
- Report Windows infrastructure status updates to program leads and key stakeholders
- Lead other administrators/engineers in project meetings to meet project deliverables within scope and budget
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- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
- Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to TierII/TierIII admins.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types Tier I issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
- Possesses comprehensive knowledge of desktop operating systems and applications