• PC Field Support Specialist Level 2 with TS/SCI Polygraph

    Job Locations US-MD-Columbia
    Job ID
    2018-2777
    # of Openings
    243
    Category
    Information Technology Services
  • Overview

    IMG is currently in the process of building technical teams to help support one of our federal government customer’s in Maryland. These teams will be responsible for providing enterprise management services to include service delivery in the following areas: build and implementation, operation and maintenance, connectivity, logistics management, identification of asset components, asset management, customer support services and ops and engineering support services.

     

    IMG - founded in 1987 - is currently seeking a PC FIELD SUPPORT SPECIALIST 2 at its Columbia, MD location.

    Responsibilities

    The PC Field Support Specialist provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

    1. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

    2.  Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

    3.  Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

    4.  Updates technical drawings using AutoCAD software as needed

    Qualifications

    Required Skills, Experience, and Education:    Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

    1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
    2. Demonstrated ability to read and understand technical manuals and schematics
    3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
    4. Able to manage time and priorities effectively
    5. Able to work efficiently with minimal supervision
    6. Proficient in working with end-users remotely
    7. Demonstrated expertise in Microsoft Windows 7 and 10
    8. Familiar with Active Directory security and policies
    9. Excellent analytical and problem solving skills

    Required Clearance:  Candidate must have a TS/SCI polygraph clearance

     

    Desired: DoD 8570 IAT Level 1 certification or MTA.

     

    Our teams live our core values across our organization. We respect self, others and the world around us. Our integrity drives to deliver results to our employees and our customers. We value the synergy of teamwork. We value the impact diversity has towards developing a solution. We are continually learning to improve our skills. We value commitment to completing the work. We take ownership over our results. 

     

    You have talent, drive and capabilities. We have a team centric environment designed to provide efficient and effective solutions to our customers.

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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