• Network Field Support Specialist with TS/SCI FS Poly

    Job Locations US-MD-Columbia
    Job ID
    2018-2772
    # of Openings
    13
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

     

    IMG is currently in the process of building technical teams to help support one of our federal government customer’s in Maryland. These teams will be responsible for providing enterprise management services to include service delivery in the following areas: build and implementation, operation and maintenance, connectivity, logistics management, identification of asset components, asset management, customer support services and ops and engineering support services.

     

    IMG is hiring for a Network Field Support Specialist with TS/SCI Full Scope Polygraph to work at its Columbia, MD facility.

    Responsibilities

    Performs maintenance, sustainment of existing networks, and identification/correction of issues.

    1. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
    2. Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
    3. Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
    4. Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
    5. Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
    6. Activates/deactivates network lines according to established schedules.
    7. Performs first- and/or second-level problem determination (first level is help desk).
    8. Interfaces with users and/or network vendors.
    9. Can follow detailed work instructions. 

    Qualifications

    Experience Required: Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree. Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.  Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.  Experience with Taclanes/KG-175, etc.  Experience with MPLS, BGP, VPNs, etc.

     

    Required Clearance:  Candidate must have a TS/SCI polygraph clearance

     

    Desired: CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent

     

    CORE VALUES

    PEOPLE. KNOWLEDGE. VISION.

    Respect – We value respecting self, respecting others and the world around us.

    Integrity – We value following through on our promises to our employees and our customers.

    Teamwork – We value the synergy achieved by working together.

    Diversity – We value the impact a different perspective brings to a solution.

    Learning – We value expanding, refining and increasing our understanding.

    Commitment – We value committing to the job at hand.

    Ownership – We value taking ownership over the outcomes of our actions.

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed