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IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and a strong drive to tackle intricate data challenges. The preferred candidate should possess experience in data engineering, along with a demonstrated history of creating effective data applications. As part of a team of data engineers, the candidate will collaborate on the design, development, testing, documentation, deployment, and management of data systems.

IMG seeks a Software Developer for a role supporting our customer in Washington, DC. The role is Hybrid, with a minimum of three days a week onsite to start. The job functions are as follows: - Review requirements and existing functionality of legacy applications (programmed in Visual Basic for Applications, VB.NET, ColdFusion, DBXL, etc.) as assigned by manager; develop migration plan to recapitalize using the ServiceNow application platform; upon approval, execute transition and support user acceptance testing. - Improve existing end user documentation or write new documentation as needed for migrated applications. - Evaluate current Microsoft Word macros used by Buyer staff. - Develop functional requirements based on existing functionality. - Recommend transition plan to integrate with ServiceNow platform using Microsoft C# VSTO/ServiceNow REST API.

IMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity may be assigned.

IMG is looking for a Information Security Analyst shall support cyber security for the customer various network systems in including both technical and oversight such as, but not limited to: - Implementation of the Risk Management Framework - Auditing and review of controls and system implementations - Monitoring of system vulnerability management - Support of Cybersecurity projects - Other routine IT tasks of varying complexity may be assigned at Buyer discretion

IMG is looking for a cleared Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional, routine IT tasks of varying complexity may be assigned at customer discretion.

IMG is looking for a cleared Help Desk Analyst to be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors. Indvidual will be first-line role, possessing the technical skills to work with end users (customer personnel and subcontractor personnel) to resolve issues of moderate complexity including, but not limited to answering phones, responding to trouble tickets, and physical troubleshooting of equipment. Additional, routine IT tasks of varying complexity may be assigned. Shall meet the following requirements:  - Call queue shall be answered within ten minutes - Electronic requests shall be assigned within 30 minutes - Requests shall be resolved within the same business day if received prior to 1600-hours eastern time or the next business day if received after 1600-hours, eastern time. - - If a request cannot be resolved by the provider, it shall be escalated for further troubleshooting, however, escalations may not be utilized as a method to deviate from this metric - If a user is requesting support for a future date, the request should be resolved on that desk/call center experience, with basic understanding of the MS Office software suite, computer equipment (i.e. monitors, printers, scanners, CPU, network connections), and core client system software in a predominately Windows-based environment.  

IMG has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.   The job duties of the Tier II Technician are as follows: - Support the installation and maintenance of the client’s Local Area Network (LAN)/Wide Area Network (WAN) devices. - Respond to and resolve incident tickets. - Implement standard network change requests. - Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment). - Coordinate network operations, maintenance, repairs, or upgrades. - Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.

The job duties of the Network Firewall Engineer are as follows:                                                                           - Act as a subject matter expert for the customer’s next generation firewall solution. - Maintain firewall operations and document current environment. - Incorporate change management into all processes and procedures. - Creation of technically detailed reports on firewall block lists, device status, change management, hardware/software upgrades, and other areas. - Analyze and evaluate anomalous network and system activity. - Assist in troubleshooting and problem solving a wide variety of client issues. Experience with change control policy and procedures. - An understanding of DOD information assurance policy and regulations.  - Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software. - Analyzing, troubleshooting and correcting network problems remotely and on-site. - Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.

Information Management Group seeks an experienced Network Architecture Engineer to support our mission-vital customer in Chantilly, VA. Job duties are as follows: - Interpret customer requirements and apply standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, and other supporting documents. - Use a private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network. - Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure. Transition services with little to no impact on critical data flows. - Provide technical expertise to operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions. - Develop secure network designs including configurations that align with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities. - Supervise (not manage) other network support specialists to plan, coordinate, and implement network services. - Develop and improve design products, processes, and systems for our team to work efficiently and effectively. - Although this position focuses on CAN/LAN, this opportunity offers the ability to learn and work on Multiprotocol Label Switching (MPLS) Wide Area Networks (WANs)

IMG has an opening for a Microsoft Solutions Architect professional to support our customer in the Defense and National Security Sector.   The job duties of the Microsoft Solutions Architect are as follows:   Develop, plan, implement and manage solutions for the following Microsoft infrastructure: - Active Directory (AD) Roles, Sites, and Services - Active Directory Federation Services (ADFS) - Domain Name System (DNS) Services - Dynamic Host Configuration Protocol (DHCP) Services - Network Time Protocol (NTP) Services - File and Print Services (Shared home directories, roaming profiles, and distributed file systems) - AD security - Windows backup and restoration - Auditing and security policies, procedures, technologies, and tools to support audit requirements. - VMWare virtualized environments and technologies - AD application integration methods and tools (single-sign-on) - Certificate infrastructure  - Remote access technologies (Remote Desktop Services (RDS), Citrix, VMWare) and integration - High availability and disaster recovery (load balancing, clustering, etc.) - Program thin/thick client infrastructure - Develop System Design Documents (SDDs), architecture diagrams, system and software build documentation, installation guidelines, test plans, and other core architecture documentation - Report Windows infrastructure status updates to program leads and key stakeholders  - Lead other administrators/engineers in project meetings to meet project deliverables within scope and budget

IMG has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. The job duties of the Tier II Technician are as follows: - Support the installation and maintenance of the client’s Local Area Network (LAN)/Wide Area Network (WAN) devices. - Respond to and resolve incident tickets. - Implement standard network change requests. - Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment). - Coordinate network operations, maintenance, repairs, or upgrades. - Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.

IMG has an opening for aTest and Selection Engineer. This is a technical role which evaluates solution architecture and design engineering functions for government passive and active network infrastructures. The candidate will be responsible for supporting equipment testing and selection for all network design and engineering activities. These equipment testing & selection activities will be conducted in test facilities and on the Government’s wide area networks (WANs), the local area networks (LANs), Campus Area Networks (CANs), Access, Network Management Systems (NMS), and Control Interfaces (CIs) and other networks that support multiple classification levels of communications.   The job duties of the of a Test and Selection Engineer are as follows: - Conduct security-relevant testing of all hardware and software selected for use - Translate customer security requirements into actionable testing schemes - Document and report all security-relevant testing results for all hardware and software - Provide recommendations on the suitability of equipment and software for use in the customer’s environment - Provide a written equipment security certification to indicate that testing has been completed by qualified individuals and that the tested item is suitable to use in the customer’s environment - Create and execute high- and low-level test schemes that validate customer requirement and portfolio offering guidelines - Provide technical assessment and delivery of a specific technical engineering solution to the customer throughout the service lifecycle - Provide technical consulting and advice to others on efforts, solution design, system management, tuning and modification of solutions. Provide inputs to the architecture team moving forward - Supports knowledge sharing within a community (e.g., team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project.

IMG has an opening for a Windows System Administrator to support the delivery staff by ensuring service levels and objectives are met. The job duties of the Windows System Administrator are as follows: - Administrating day-to-day IT systems to include system availability, backup/restore, deploy/provision, configuration changes, maintaining and patching both physical and virtual. - Perform software installations and upgrades to operating systems and layered software packages. - Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. - Monitor and tune the system to achieve optimum performance levels. - Monitor vendor announcements/bulletins ensuring the latest patches and upgrades are tested and evaluated and implemented according to customer standards. - Install and monitor security auditing software and remediate defects based on customer security policies. - Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. - Develop and promote standard operating procedures. Provide technical oversight during installations and recovery projects

Performs services to enable all aspects of the network to include maintenance, sustainment of existing networks, and identification/correction of complex internetwork issues.   Responsibilities Include: 1. Maintain data, voice and/or video network hardware and systems;   2. Assess and update older networks as needed and in accordance with specified plans. 3. Provide escalated Tier-2 and Tier-3 technical support on data, voice or video networks; 4. Answer technical questions; recommend and Implement approved course of action. 5. Install network applications on network servers or voice equipment; Maintain, test, research and resolve problems. 6. May design, implement or maintain various networks such as LAN, CAN, and voice systems in accordance with specified requirements. 7. May prepare data or voice network diagrams and drawings to document and assist in communicating current operational status of networks. 8. Perform data of voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance 9. Experience with installation, configuration, and maintenance of McAfee version 7 & 8 Sidewinder Firewalls, 10. Understand the operation of network protocols and Firewall packet and proxy filters 11. May be responsible for the configuration, deployment, and management of our customer's next generation firewall solution.

Performs maintenance, sustainment of existing networks, and identification/correction of issues. - Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators - Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate. - Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures. - Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem. - Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary - Activates/deactivates network lines according to established schedules. - Performs first- and/or second-level problem determination (first level is help desk). - Interfaces with users and/or network vendors. - Can follow detailed work instructions. 

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. - Conducts sites surveys - Assesses and documents current site configuration and user requirements. - Analyzes existing requirements and prepares specifications for hardware acquisitions. - Develops hardware installation schedules. - Prepares drawings documenting configuration changes at each site. - Prepares site installation and test reports. - Trains site personnel in proper use of hardware. - Builds specialized interconnecting cables. - Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment - Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling - Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems - Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation - Support network upgrade projects or initiatives - Support end-user connectivity needs

As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritizing of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.   Responsibilities include: - Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. - Monitoring dedicated queues to ensure SLAs are maintained. - Assigning the tickets which are out of scope to Service Desk/Other Teams - Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved - Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load

IMG has an opening for a Tier III Operations and Maintenance (O&M) engineer to support our customer’s various WAN and LAN networks, in providing network upgrades and configuration support to the architecture team; acting as subject matter expert in WAN and LAN technologies and vendors; supporting the customer’s intra- and inter- net and other data communications systems or segments of networked system; and by providing tiered support for the Network Operations Centers (NOCs).   The job duties of the position are as follows:                                                                                               - May supervise other network support and client server specialists and plan, coordinate, and implement network security measures - Participate in evaluation of new network technologies and makes recommendations to network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks - Diagnose hardware and software problems, and replace defective components - Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations - Monitor the performance of systems and networks - Support routine network startup and shutdown procedures and maintain control records - Configure, and test hardware, networking software and operating system software - Prepare technical proposals for presentation to the engineering review boards for adding new technologies to the network - Perform a full range of upgrades in accordance with existing network architecture - Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements - Perform long term O&M activities to include tier 3 troubleshooting and problem resolution - Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations - Prepare troubleshooting procedures for restoring the network to optimal performance levels - Provide fault management for the network and supports performance management functions - Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure - Execute reporting functions and data input associated with network management - Monitor security posture of the network, report suspected violations to designated authority - Coordinate with configuration management and implementation teams - Perform operator-level maintenance on components for network management systems - Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components - Optimize network topologies and site configurations. Plan installations, transitions, and cut-overs of network components and capabilities - Coordinate requirements with users and suppliers - Organize and direct network installations on site surveys - Assess and document current site network configuration and user requirements - Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs - Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications - Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards - such as the IEEE Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application - Evaluate and recommend COTS applications and methodologies that can be acquired to provide inter-operable, portable, and scalable information technology solutions

The End User System Engineer analyzes user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives. Job duties include: - Provide technical direction for the development, engineering, interfacing, integration, and testing of specific components of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis - Implement comprehensive SOA solutions - Implement operational view, technical standards view, and system and services view for architectures using applicable DoDAF standards - Develop scenarios (threads) and an Operational Concept that describes the interactions between the system, the user, and the environment, that satisfies operational, support, maintenance, and disposal needs - Review and/or approve system engineering documentation to ensure that processes and specifications meet system needs and are accurate, comprehensive, and complete - Conduct quantitative analysis in non-functional system performance areas like Reliability, Maintainability, Vulnerability, Survivability, Reproducibility, etc.) - Establish and follow a formal procedure for coordinating system integration activities among multiple teams, ensuring complete coverage of all interfaces - Capture all interface designs in a common interface control format, and store interface data in a commonly accessible repository - Prepare time-line analysis diagrams illustrating the flow of time-dependent functions - Establish a process to formally and proactively control and manage changes to requirements, consider impacts prior to commitment to change, gain stakeholder buy-in, eliminate ambiguity, ensure traceability to source requirements, and track and settle open actions - Assess each risk to the program and determine the probability of occurrence and quantified consequence of failure in accordance with an approved risk management plan - Manage and ensure the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance - In conjunction with system stakeholders, plan the verification efforts of new and unproven designs early in the development life cycle to ensure compliance with established requirements - Support the planning and test analysis of the DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes) - Support the development and review of Joint Capability Integration Development System (JCIDS) documents (i.e., Initial Capability Document, Capabilities  Description Document, IA Strategy)

IMG has an opening for a Service Project Manager, responsible for communicating issues and solutions in a timely manner; allocating resources on contract deliverables; managing the activities of the project team; providing direction and mentoring to project team members; solid planning capabilities and ability to interface with many different organizations (internal and external). - Experience working projects in technical IT large scale operations environments, such as, event monitoring and management, security services, IP Telephony, Video Teleconferencing, as well as implementations of new equipment and services - Must have worked in and have a solid understanding of highly technical environments and equipment, be able to communicate and work with IT professionals doing systems engineering and administration in these environments - Communicate issues and solutions in a timely manner; allocate resources (staffing, facilities, and budgets) on the effort; manage the activities of the project team; provide direction and mentoring to project team members; solid planning capabilities and ability to interface with many different organizations (internal and external) - Ability to quickly adjust priorities and schedule based on needs. Ensure cross-discipline integration within the contract to meet Government needs.