Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.
IMG is seeking a Customer Advocate with TS/SCI Full Scope Polygraph to work at its Columbia, MD location.
The Customer advocate’s main role is to ensure the program provides client-minded services. They use data collection strategies such as online surveys and face-to-face interviews to identify customer needs and preferences. When interacting with customers, for instance, they must ask questions in a clear and understandable manner, while building rapport. Effective advocates are adept problem-solvers and good decision-makers. As they address customer issues, they must analyze several complaints, prioritize them and determine which ones require immediate attention.
The Customer Advocate shall have nine (9) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university.
Work experience must be in knowledge management or learning development. In addition, must have excellent facilitation, program/activity management, and written and oral communication skills.
Required Clearance: Candidate must have a TS/SCI polygraph clearance
Respect – We value respecting self, respecting others and the world around us.
Integrity – We value following through on our promises to our employees and our customers.
Teamwork – We value the synergy achieved by working together.
Diversity – We value the impact a different perspective brings to a solution.
Learning – We value expanding, refining and increasing our understanding.
Commitment – We value committing to the job at hand.
Ownership – We value taking ownership over the outcomes of our actions.
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
401(k) with company match
20 days of personal leave plus paid holidays
Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin