• Queue Coordinator

    Job Locations US-MD-Annapolis Junction
    Job ID
    2018-2733
    # of Openings
    2
    Category
    Information Technology Services
  • Overview

    Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

    Responsibilities

    IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is seeking a full-time Queue Coordinator at its Annapolis Junction National Business Parkway location.

     

    Essential job functions

     

    • Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
    • Enters and maintains database records of customer profiles and prepares and maintains status reports.
    • Acts as liaison for customers.
    • Maintains knowledge of company products and customer service processes.
    • Performs proper vetting of customer requests, to ensure all required information is obtained.
    • Routes customer requests to correct department and assigns them to the appropriate technician in a timely manner.
    • Provides administrative support to technicians to ensure seamless service for the customer.

     

    Qualifications

    Qualifications:

     

    • Customer Service Experience is a plus
    • Microsoft Experience is a plus
    • Willing to learn and work in a team environment

     

    TS/SCI active clearance (Poly preferred or must obtain)

      

    Queue Coordination experience is desired but not required

     

    IMG COMPANY BENEFITS

     

    Health, dental, vision, and life insurance

    401(k) with company match

    20 days of personal leave plus paid holidays

    Certification Reimbursement

     

    Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

     

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