Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.
IMG is currently hiring for Operations Framework Manager with TS/SCI Poly at its Columbia, MD location.
The purpose for this role is to direct and Manage the delivery of IT services to an end-user community. This is a leadership position with responsibility to execute the vision for the Operations framework on a large managed services contract.
The Operations framework is the set of principles, standards, policies and constraints used to guide the operation of IT services delivered to the contract’s client user community. The Operations framework is realized by running a Service Desk and an Operations Center providing 24x7 support across network, voice, video, and end user infrastructure and devices.
Working in collaboration with their peers, the Operations Framework Manager will oversee development and implementation of processes and procedures that support Incident Management, Event Management, and Request Fulfillment as well as support continuous service improvement activities to maintain and exceed customer expectations.
In addition to collaborating with leaders of other frameworks, this position requires working directly with the customer and other IT service providers to establish process and procedures, with associated Operational Level Agreements, for activities supporting shared responsibilities. The Operations Framework Manager will ensure the seamless delivery of responsible services and the attainment of the associated Service Level Agreements.
Performance & Quality
Required Skills, Experience, and Education:
Required Clearance: Candidate must have a TS/SCI polygraph clearance.
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
401(k) with company match
20 days of personal leave plus paid holidays
Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin