Senior Field Service Technician with Poly

US-MD-Annapolis Junction
Job ID
2017-2593
# of Openings
3
Category
Information Technology Services

Overview

Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

 

IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is seeking a full-time Senior Field Service Technician with Polygraph at its Annapolis Junction, MD location.

 

The Senior Field Service Technician is responsible for applying technical understanding and customer service skills to support all aspects of both the removal and installation of IT assets.

Responsibilities

  • Technical escalation and/or complex troubleshooting.
  • Disconnection of equipment
  • Asset tracking, configuration, installation, and troubleshooting of IT assets.
  • May be required to oversee junior staff and/or coordinate with customer during execution of required tasks.

Qualifications

Clearance Required: TS/SCI Full Scope Polygraph

 

Education Required: Bachelor’s Degree in a Computer, Business or Math related field and at minimum two (2) years experience performing related job duties.

An Associate’s Degree and an additional seven (7) years may be substituted for the Bachelor’s Degree.

Or nine (9) years of overall experience. 

 

Certifications Desired: CompTIA Security+ and Computing Environment certification.

 

IMG COMPANY BENEFITS

 

Health, dental, vision, and life insurance

401(k) with company match

20 days of personal leave plus paid holidays

Certification Reimbursement

 

Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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