Telephony System Administrator with TS/SCI FS Poly

Job ID
# of Openings
Information Technology Services


Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.


IMG is currently seeking a Telephony System Administrator with TS/SCI Full Scope Polygraph for work at its Columbia, MD location.


Conduct site surveys; assess and document current site network configuration and site-unique requirements; Recommend specifications for hardware acquisitions; Prepare engineering plans and site installation Technical Design Packages; Develop hardware installation schedules based upon set-up, integration, and test timelines. Prepare drawings documenting as-built configurations at each site; Prepare site installation and test reports; Configure computers, communications devices, and peripheral equipment; Train site personnel in proper use of hardware; Prepare installation guides, field test procedures, and troubleshooting guides. 

Responsibilities Include:

  1. Provide overall system administration for an enterprise wide Cisco Unified Communications Manager and related systems.
  2. Plan regular maintenance tasks including updates and upgrades.
  3. Maintain current and accurate documentation of system configurations.
  4. Design, administer, and analyze corporate dial plans and traffic routes for voice network structure.
  5. Administer and monitor voice systems for performance and SLA attainment.
  6. Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.


Required Skills, Experience, and Education:   Seven (7) years of experience as a HE analyzing complex hardware systems for IT solutions. Bachelor’s degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, or related discipline from an accredited college or university is required. Five (5) years of additional hardware engineering experience may be substituted for a Bachelor’s degree.


Preferred: DoD 8570 IAT Level 2 Certification
Required Clearance: TS/SCI Full Scope Polygraph





Health, dental, vision, and life insurance

401(k) with company match

20 days of personal leave plus paid holidays

Certification Reimbursement


Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National OriginIMG Circle Logo_small


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