Network Field Support Specialist with TS/SCI FS Poly

US-MD-Columbia
Job ID
2017-2546
# of Openings
17
Category
Information Technology Services

Overview

Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

 

IMG is currently in the process of building technical teams to help support one of our federal government customer’s in Maryland. These teams will be responsible for providing enterprise management services to include service delivery in the following areas: build and implementation, operation and maintenance, connectivity, logistics management, identification of asset components, asset management, customer support services and ops and engineering support services.

 

The majority of these technical teams will be operating out of a contractor owned facility in Columbia, MD, but all team members will be responsible for helping support several other government sites across the Washington metropolitan area.

 

This is a long-term contract with a 10 year period of performance that offers a significant opportunity for stability and career growth.  We are rapidly identifying and hiring qualified candidates that are interested in performing the following roles: Hardware Engineers, Hardware Specialists and Hardware Technicians. All of these positions require applicable experience and education as well as an active TS/SCI with full scope polygraph. 

 

IMG is hiring for a Network Field Support Specialist with TS/SCI Full Scope Polygraph to work at its Columbia, MD facility.

Responsibilities

Performs maintenance, sustainment of existing networks, and identification/correction of issues.

  1. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
  2. Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
  3. Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
  4. Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
  5. Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
  6. Activates/deactivates network lines according to established schedules.
  7. Performs first- and/or second-level problem determination (first level is help desk).
  8. Interfaces with users and/or network vendors.
  9. Can follow detailed work instructions. 

Qualifications

Experience Required: Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree. Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.  Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.  Experience with Taclanes/KG-175, etc.  Experience with MPLS, BGP, VPNs, etc.

 

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

 

Desired: CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent

 

IMG COMPANY BENEFITS

 

Health, dental, vision, and life insurance

401(k) with company match

20 days of personal leave plus paid holidays

Certification Reimbursement

 

Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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