PC Field Support Specialist Level 2 with TS/SCI Polygraph

US-MD-Columbia
Job ID
2017-2496
# of Openings
243
Category
Information Technology Services

Overview

IMG is currently in the process of building technical teams to help support one of our federal government customer’s in Maryland. These teams will be responsible for providing enterprise management services to include service delivery in the following areas: build and implementation, operation and maintenance, connectivity, logistics management, identification of asset components, asset management, customer support services and ops and engineering support services.

 

The majority of these technical teams will be operating out of a contractor owned facility in Columbia, MD, but all team members will be responsible for helping support several other government sites across the Washington metropolitan area.

 

This is a long-term contract with a 10 year period of performance that offers a significant opportunity for stability and career growth.  We are rapidly identifying and hiring qualified candidates that are interested in performing the following roles: Hardware Engineers, Hardware Specialists and Hardware Technicians. All of these positions require applicable experience and education as well as an active TS/SCI with full scope polygraph.

 

IMG - founded in 1987 - is currently seeking a PC FIELD SUPPORT SPECIALIST at its Columbia, MD location.

Responsibilities

The PC Field Support Specialist provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

  1. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

  2.  Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

  3.  Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

  4.  Updates technical drawings using AutoCAD software as needed

Qualifications

Required Skills, Experience, and Education:    Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

  1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  4. Able to manage time and priorities effectively
  5. Able to work efficiently with minimal supervision
  6. Proficient in working with end-users remotely
  7. Demonstrated expertise in Microsoft Windows 7 and 10
  8. Familiar with Active Directory security and policies
  9. Excellent analytical and problem solving skills

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

 

Desired: DoD 8570 IAT Level 1 certification or MTA.

 

Our teams live our core values across our organization. We respect self, others and the world around us. Our integrity drives to deliver results to our employees and our customers. We value the synergy of teamwork. We value the impact diversity has towards developing a solution. We are continually learning to improve our skills. We value commitment to completing the work. We take ownership over our results. 

 

You have talent, drive and capabilities. We have a team centric environment designed to provide efficient and effective solutions to our customers.

 

IMG COMPANY BENEFITS

 

Health, dental, vision, and life insurance

401(k) with company match

20 days of personal leave plus paid holidays

Certification Reimbursement

 

Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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