Service Desk Specialist with TS/SCI (Mid-Shift)

US-MD-Annapolis Junction
Job ID
2017-2432
Category
Information Technology Services

Overview

Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.

 

IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is seeking a full-time Service Desk Specialist with TS/SCI in Annapolis Junction, MD.

 

Responsibilities

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Escalate incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Mid Shift Available with start times between 2:00 PM and 10:00 PM

Hours: 

1500 - 2300 (3:00 PM - 11:00 PM)

2300 - 0700 (11:00 PM - 7:00 AM)

 

Work Week Choices:

Sunday - Thursday

Tuesday - Saturday

 

Weekends:

0600 - 1800

1800 - 0600

 

computers printers laptops phone customer support technical support remedy active directory microsoft windows help desk desktop support

 

Qualifications

  • Assists more senior level technicians, specialists, and managers in their activities.
  • Works individually and also actively participates on integrated teams.

Clearance Required: TS/SCI (Top Secret with Sensitive Compartmented Information) required prior to consideration.

                                                                             

Certifications Required: Security+ce

 

Education Required: High School Diploma or 4 years experience.

 

IMG COMPANY BENEFITS

 

Health, dental, vision, and life insurance

401(k) with company match

20 days of personal leave plus paid holidays

Certification Reimbursement

 

Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin

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